Welcome to Perfomance Development Strategies.



We partner with our clients to help them determine where they want to go and what results they want to achieve.  Then we help you develop the action plan to make it happen.  We help our clients develop and manage strategic, cultural, and structural changes within their organizations. By working together, we can provide personalized processes and support materials that help turn goals into reality. We help organizations align their plan, people, and systems in order to gain a competitive edge.
We facilitate and coordinate programs to develop your company's human capital, focusing on attitude development, human relations, skill development, and goal setting.

 

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Customer Service and Customer Loyalty


The mastery of customer service can mean the difference between success and failure. The corporate trend of raising customer service is a business necessity. Customers are more willing to forgive a product failure than a service failure by a ratio of 5 to 1. If customer retention is important, then improving customer service must be the tactic. Unfortunately in many companies, the customer has become a low priority. When people are not treated according to their expectation, they will take their business elsewhere. What’s more, they relay their bad experience to ten or more other people. The question then becomes not whether to improve your companies service standard, but how?

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What is
coaching? Is it right for you?

Have you ever felt like you are navigating through your professional life alone? If you are like most executives and small business owners the answer is yes. In a corporation, the higher up the ladder you go the harder it is to find someone to discuss dreams, goals, actions, and success strategy. This is also true of the small business owner. Having a coach is like having a needed connection that cannot be made with others. For example:

Your spouse may listen but the dynamics of marriage relationship may cloud perspective and objectivity.

Your friends want to be helpful but they don’t have the training to identify real issues and they don’t have the time commitment.

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PD Strategies Blog

Performance and Development Strategies Blog is the informational place to get timely and purposeful articles on the issues that concern you most.

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Fear of Change

Posted by on in Fear of Change
Although things are always changing many of us say we hate change. We know we must change but we don’t like doing it. We are creatures of habit and we will explore that thought later. We also have heard that the definition of insanity is doing the same thing over and over but expecting a different result. We must face it … we live in a changing world. EVERYTHING changes and it’s time to acknowledge the cold, hard truth … much as we’d like to, we cannot control everything that happens to us in life. We can, however, change the way we react to what happens. One of the key reasons change might come hard has a lot to do with one of the tools your brain uses regularly. This tool helps you get through your days with the speed and accuracy you need without getting bogged down with minutia. This...

Posted by on in Fear of Change
Procrastination is the root cause of many time management issues. In fact, time management is usually not a time management problem but a behavior problem. Procrastination is something that we all have to confront and deal with from time to time. It's only natural to procrastinate at times, but the way you deal with your procrastination patterns will determine what effects procrastination has on your life. Why is it that so many people start out with good intentions to achieve a goal but never achieve that goal? When you procrastinate you simply fail to take action on the very things you know will bring you the rewards that you desire. You know you want the rewards and know you must take action but you hold off, make excuses and, in short, procrastinate. Procrastination can be caused by a fear—a fear of failure or the fear of stepping outside your comfort zone....

Posted by on in Fear of Change
As individuals we are creatures of habit. These habits create a rut and that rut becomes the path of least resistance. Organizations and businesses are no different than people. A business gets stuck too. But by continuing to go with the flow we will decline. We have to face it … we live in a changing world. EVERYTHING changes and it’s time to acknowledge the cold, hard truth. That is, much as we’d like to, we cannot control everything that happens to us in life. We can, however, change the way we react to what happens. One of the key reasons change might come hard has a lot to do with one of the tools your brain uses regularly. This tool helps you get through your days with the speed and accuracy you need without getting bogged down with minutia. This tool is called habit. Think about this for a minute....

Posted by on in Fear of Change
Change really is so difficult. You must change or you will not survive. Let me illustrate the importance of change with story of a once great US company. Recently, I did a throwback blog with a photograph of a landmark. The picture here is of the World Trade Center Towers under construction in May 1970. It was taken with a good 35mm camera. However, the picture deteriorated over time because it was not Kodak film. Anyone who has done photography for years knows that Kodak was the gold standard of pictures. And if your Kodak film was also processed by Kodak you had the best quality picture. You really could tell the difference. Yes, Kodak was branded as a superior image because of high quality film, chemicals and processing quality control. In the 1980’s someone at Kodak invented a prototype of a digital camera but Kodak did not want to develop...

Posted by on in Fear of Change
If you want to get to the next point in your life you can’t continue doing the things that got you to where you are today. If we believe that statement then why do we keep doing the same things and expecting a different result? According to Einstein that is the definition of insanity. We have to face it … we live in a changing world. EVERYTHING changes and it’s time to acknowledge the cold, hard truth … much as we’d like to, we cannot control everything that happens to us in life. We can, however, change the way we react to what happens. One of the key reasons change might come hard has a lot to do with one of the tools your brain uses regularly. This tool helps you get through your days with the speed and accuracy you need without getting bogged down with minutia. This tool is...

Posted by on in Fear of Change
If you are not changing you will not stay the same, instead you will lose ground and move backward. As the earth moves everything changes. Cars change, technology changes, and business practices change. What you did to get to where you are today will not get you where you want to go tomorrow. If you want to continue hold onto your customers and market share you must adapt to changing times. And if you want to move forward you need to anticipate and get ahead of change. Why do people resist change? Why do people continue to do the same things although they are no longer getting the results they once achieved? Understanding the reasons people resist change can help overcome the obstacles to change and create real progress. So here are four reasons why people resist change and stay in the “Land of Status Quo.” The first is FEAR. Fear...

Posted by on in Fear of Change
If you ask someone how easy it is to change you might get several different answers. For the stalwarts out there you will hear loud and clear, “I don’t like change.” Others will tell you that change is good and that they like change but in many causes they might subtlety resist change in themselves while advocating it in others. I have a question for you. Has anything is your business changed in the last several years? I would be surprised if you answered no. Many industries, professions, and jobs have been literally turned upside down. Those who have survived did so because they had learned to do things differently. As you have heard, the definition of insanity is doing the same thing over and over and expecting a different result. If that is the case, why do people resist change? Why do people continue to do the same things and...

Testimonial


Grant has worked with us at MAS to provide expert strategic planning knowledge and direction, effective goal setting and team development. I highly recommend his services to anyone who is looking to grow, organize or even redefine their business growth goals. Marshall that he had the greatest sales increase in 2012 30%

December 6, 2012, ~ Lisa Schmid and Marshall Marinace

 


 

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