Welcome to Perfomance Development Strategies.



We partner with our clients to help them determine where they want to go and what results they want to achieve.  Then we help you develop the action plan to make it happen.  We help our clients develop and manage strategic, cultural, and structural changes within their organizations. By working together, we can provide personalized processes and support materials that help turn goals into reality. We help organizations align their plan, people, and systems in order to gain a competitive edge.
We facilitate and coordinate programs to develop your company's human capital, focusing on attitude development, human relations, skill development, and goal setting.

 

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Customer Service and Customer Loyalty


The mastery of customer service can mean the difference between success and failure. The corporate trend of raising customer service is a business necessity. Customers are more willing to forgive a product failure than a service failure by a ratio of 5 to 1. If customer retention is important, then improving customer service must be the tactic. Unfortunately in many companies, the customer has become a low priority. When people are not treated according to their expectation, they will take their business elsewhere. What’s more, they relay their bad experience to ten or more other people. The question then becomes not whether to improve your companies service standard, but how?

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What is
coaching? Is it right for you?

Have you ever felt like you are navigating through your professional life alone? If you are like most executives and small business owners the answer is yes. In a corporation, the higher up the ladder you go the harder it is to find someone to discuss dreams, goals, actions, and success strategy. This is also true of the small business owner. Having a coach is like having a needed connection that cannot be made with others. For example:

Your spouse may listen but the dynamics of marriage relationship may cloud perspective and objectivity.

Your friends want to be helpful but they don’t have the training to identify real issues and they don’t have the time commitment.

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PD Strategies Blog

Performance and Development Strategies Blog is the informational place to get timely and purposeful articles on the issues that concern you most.

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    Home This is where you can find all the blog posts throughout the site.
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Posted by on in Motivation and Goal Achievement
Are fear and procrastination holding you back from doing what you want to do now? These two obstacles need to be overcome if you choose to succeed. Fear takes many forms and they are all success killers. Fear causes you to play it safe when you should be taking calculated risks. When you take the path that is uncertain you have the opportunity for greater rewards. And as you take those less travelled paths you will become stronger. Procrastination is really another problem and it could also be related to fear. Fear of failure or fear of success. This manifests itself in excuses such as these: “Getting ready to go to work”. For example, “I still don’t have my resume, my presentation, or my 2 sharpened number 2 pencils”—you get the idea! Many times people want to do great things but they never follow through. Why? One possible answer is that...

Posted by on in Motivation and Goal Achievement
Someone else cannot motivate you. Motivation comes from within. However, that does not mean that help someone find his or her inner motivation. Only when you focus on the other person rather than what you won’t will you start to see results with other people. Start with yourself. And to be specific start with the WHY. Frankly, if you do not have the WHY the HOW will not matter. Motivation and goal achievement are interrelated. Knowing what motivates you is a key to achievement and knowing how to find motivation in others is a key to leadership. Dwight Eisenhower said that leadership is getting others to do what you want because THEY want to do it. Reach down and find that motivation and bring it to the surface. Find your passion. If you are not what you are passionate about start by doing a dream inventory. List every dream you have....

Posted by on in Motivation and Goal Achievement
Many business advisors and sales consultants talk about how they want to be a trusted advisor to their client. Becoming a trusted advisor is a process that is built on credibility, trust and respect. For some, achievement of that objective for some will require a paradigm shift in conduct of the buying selling process. Dan Pink, in his book, “To Sell is Human,” talks about how we are all in sales so to speak. He calls this the art of moving people and it applies to everyone from consultants to teachers. The old formula of sales no longer works. Those who remember sales from years ago remember ABC which means Always Be Closing. This is a tactic no longer works in today’s information rich environment. Using gimmicks to get sales in the past was based on the fact that the seller had a deal or that the buyer did not know...

Posted by on in Motivation and Goal Achievement
Many times my clients in Westchester County New York tell me that they have problems with time management. If that were the case, then they would be able to solve their problems very quickly. But time management is not a time management issue at all. It usually involves a much bigger issue including attitudes and behaviors. Since it involves a much bigger issue you can’t solve the problem simply by being more organized. Systems alone cannot help create more time. There are many books that tell you how to organize your time. You can buy a day planner, or use Apps or other organizing and calendar programs but still have no better control of your day. The root cause of the problem is not the lack of systems or processes. It is our own attitudes about time, our bad habits and our bad behaviors. It is a fact that you only...

Posted by on in Motivation and Goal Achievement
Some people make New Year’s Resolutions and some simply don’t believe in them. I believe in goal achievement which is why I think that New Year’s Resolutions don’t work. Many are made in a ritual manner somewhat like turning the calendar or they are made hastily at a party. Small wonder that the gyms are filled in January but empty by April. A goal is tied to a driving dream that you have that is specific and measurable and has a timetable. It does not just pop into your head at 11:59 on December 31st. What are your burning desires for next year? Are you writing them down? What worked well and what didn’t work well in the past year? What do you want to achieve in 2017? Examples: Two additional new customers per month? Ten percent higher average per customer sale? Customer service ratings of 8, 9, or 10? Now...

Posted by on in Motivation and Goal Achievement
You cannot motivate someone to achieve. The only thing you can do is create a spark that will build the fire of motivation from within. That inner fire will drive motivation. What about you? Do you have something burning inside you? Frankly, if you do not have the WHY the HOW will not matter. We can also refer to that WHY as your PASSION. Motivation and goal achievement are interrelated. Knowing what motivates you is a key to achievement and knowing how to find motivation in others is a key to leadership. Dwight Eisenhower said that leadership is getting others to do what you want because THEY want to do it. Reach down and find that motivation and bring it to the surface. What is your passion? If you are not sure why not start by doing a dream inventory. List every dream you have. I would suggest stretching the list...

Posted by on in Motivation and Goal Achievement
Now is the time of year to do a business and personal assessment to determine whether or not things are on track. When was the last time you thought about your goals? Are you on track to achieving those goals? Who should be working on their goals and plan for 2017? The answer is everyone; entrepreneurs and business owners, managers and executives, students and other individuals. Right now I am working with businesses and executives in Westchester County New York on their annual goals review. Setting a goal is not like a New Year's resolution. That is just a wish. Just wishing and hoping for something isn't going to make it happen. Setting a goal is having a target to shoot for and a plan to get there. When planning your goals, choose which categories you would like for your goals. Establish the time frame. They could be lifetime goals, 10...

Posted by on in Motivation and Goal Achievement
If you have a dream it will not be realized unless you take action. Before you take action you need a blueprint. These blueprints are called your goals. Let’s start the process imagining your dreams. Do an inventory of your dreams and put them on paper. Visual and verbalize them. This will build the motivation to achieve your goal. If you have made goals in the past and have not achieved them one reason may be that you did not have a burning desire and, therefore, not driven to achieve them. New Year’s resolutions fall into this category many times. When you think about your life, your daily journey, how well do you plan and organize it? Your life’s journey is the MOST important trip you will ever take. So why is it that we spend more time planning a two-week vacation than planning our life’s work? Our life work would...

Posted by on in Motivation and Goal Achievement
The best way to create an accountability culture is to help people to accept accountability. The best way to accomplish this is by motivating them to be accountable. Dwight Eisenhower said, “Leadership is getting people to do what you want them to do because they want to do it.”   Understanding what motivates a person, whether it be rewards, recognition, promotion, or feeling that something is accomplished will result in developing that accountability attitude. However, you will have continued failure if you do nothing and refuse to hold people accountable for results. How does a manager hold members of the staff responsible for performance? What about an employee who needs help but fears asking for help? The results can be devastating when we fail to have accountability discussions. The book, “Crucial Confrontations”, by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzer really talks about this topic. How do we handle missed...

Posted by on in Motivation and Goal Achievement
Time management is more about priorities and knowing what is really important to you. For example, let’s say you just received a sizable inheritance. One or two might go a throw a big party. More than likely most would invest it or pay down debt. What about time. Do you invest your time or do you waste your time? If you don’t know what you want or where you want to go you will most likely waste time. So before we talk about time management decide where you want to go. Where do you want to go? What are your values? What do you believe and what are your priorities? Your answers will determine how you spend your day. There is a difference between spending time and investing time. According to Webster to spend is to use up, exhaust, or consume. In other words, if you spend you have no return....

Posted by on in Motivation and Goal Achievement
Why do you really want to do this? That is one of the most powerful questions you can ask someone. Motivation to do something comes from within and it begins with a WHY. I was recently working with one of my Westchester County NY coaching clients on his business development. He was struggling with his growth and was having trouble getting his team on board. He was having a hard time accomplishing the objectives that we have worked on together in his plan. These were the goals that he had established in previous sessions. After failing to complete some of the tasks we had outlined from our previous meetings over several weeks, I asked him these questions, “Why did you set these goals and if was important why have you not begun to execute on what you set out to do?” He responded that that was a very good question. He...

Posted by on in Motivation and Goal Achievement
A habit I see many times with my Westchester County New York business owners is that of putting off the most difficult projects as long as possible. Putting them off does not make them go away. In fact, it makes them seem more insurmountable. The real problem here is a behavior we call procrastination. Procrastination is something that we all have to confront and deal with from time to time. It's only natural to procrastinate at times, but the way you deal with your procrastination patterns will determine what effects procrastination has on your life. Why is it that so many people start out with good intentions to achieve a goal but never achieve that goal? When you procrastinate you simply fail to take action on the very things you know will bring you the rewards that you desire. You know you want the rewards and know you must take action...

Posted by on in Motivation and Goal Achievement
Time management is not a time management issue at all. What is your biggest challenge? When I ask my business owners in Westchester County New York most of them tell me that time management is one of the top challenges. If we all have 24 hours in a day and a calendar system to use why would this be a top challenge?  Time management is not simply achieved by having an organized system. There are many books that tell you how to organize your time. You can buy a day planner, or use programs such as Outlook, ACT, or another software program but still have no better control of your day. The root cause of the problem is not the lack of systems or processes. The root cause is our own attitudes about time along with our bad habits and our bad behaviors. It is a fact that you only have...

Posted by on in Motivation and Goal Achievement
Today we use GPS devices everywhere. We have them in our car and on our phone. We use them to order a car on Uber or we use them to find a restaurant nearby. We have become more productive and less stressed because we have used this very simple tool to help us navigate. What is so remarkable about this instrument? First of all, it lets you know where you are now. Then you can decide where you want to go. The GPS then gives you step by step directions. How similar is this to your personal GPS; the one for your career, your business, and your personal life? Are you using a GPS for these critical areas of your life? Here is the place where we talk about goals. You have heard this over and over, “You need to set goals and you need to write them down.” But what...

Posted by on in Motivation and Goal Achievement
One of the most common requests I hear from business managers and particularly restaurant operators is the desire to learn how to properly hold people accountable for results. While you need to have the right people in place the real issue is proper management.   Many times there is a fear to have a discussion about bad behavior or disappointment so managers will hold off and say nothing or worse yet, make general announcements that are meant to address the behavior of one person. How does that help a manager who is responsible for team performance? What about an employee who needs to speak up but fears doing so? The results can be devastating when we fair to have accountability discussions. The book, “Crucial Confrontations”, by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzer really talks about this topic. How do we handle missed commitments, failed promises, and bad behavior with...

Posted by on in Motivation and Goal Achievement
A goal is a dream with a timetable. Although some people have dreams many never get past the dream stage. Let’s start the process imagining your dreams. Do an inventory of your dreams and write them down. Can you visualize them and verbalize them? This is the first step in goal achievement. In order to create the motivation to achieve your goal you must have a burning desire to reach it and that would come from a big dream. If you have made goals in the past and have not achieved them one reason may be that you did not have a burning desire and, therefore, not driven to achieve them. New Year’s resolutions fall into this category many times. When you think about your life, your daily journey, how well do you plan and organize it? Your life’s journey is the MOST important trip you will ever take. So why...

Posted by on in Motivation and Goal Achievement
This is an important time of year for you to take stock both personally and professionally to determine whether or not your life is on track. When was the last time you thought about your life goals? Are you on track to achieving those goals? Who should be working on goals and plan for 2016? The answer is everyone; entrepreneurs and business owners, managers and executives, students and other individuals. Right now I am working with businesses and executives in Westchester County New York on their annual goals review. Setting a goal is not like a New Year's resolution. That is just a wish. Just wishing and hoping for something isn't going to make it happen. Setting a goal is having a target to shoot for and a plan to get there. When planning your goals, choose which categories you would like for your goals. Establish the time frame. They could...

Posted by on in Motivation and Goal Achievement
I believe that motivation is the primary force behind goal achievement. Motivation comes from within and that means that you cannot motivate another person. You can, however, help create a spark to ignite their inner fire. That inner fire will drive motivation. What about you? Do you have something burning inside you? Frankly, if you do not have the WHY the HOW will not matter. Motivation and goal achievement are interrelated. Knowing what motivates you is a key to achievement and knowing how to find motivation in others is a key to leadership. Dwight Eisenhower said that leadership is getting others to do what you want because THEY want to do it. Reach down and find that motivation and bring it to the surface. What is your passion? If you are not sure why not start by doing a dream inventory. List every dream you have. How many did you list?...

Posted by on in Motivation and Goal Achievement
People can get frozen in place and can’t move forward. Sometimes they need the equivalent of a can of WD-40 to get unstuck. Has this happened to you? If you ever wondered why you feel this paralysis think back over what you did today. What did you do in the first few hours after you got up? Was it similar to what you did when you got up yesterday, and the day before and so forth? There is truth to the expression that “we are creatures of habit”.   Our habits have a lot to do with why we get stuck. Habits can be good but they can also be harmful. A bad habit can cause us to continue to do things that are non-productive. For example, you might have a habit of taking the easier option, doing something that doesn’t push you out of your comfort zone. That could be spending...

Posted by on in Motivation and Goal Achievement
Executives and CEO's in Westchester NY ask what is so special about having goals. First of all, it is important to write your goals down. You have a much greater chance of achieving them if they are written down in front of you. That makes sense if you compare it to grocery shopping. If you don’t follow your list you will buy what you don’t need and forget what you need. But you have written your goals down and have them in front of you. So why aren’t you achieving your goals? “WHY” is indeed the operating question. Why do want to achieve the goal in the first place? Frankly, if you do not have the WHY the HOW will not matter. Motivation and goal achievement are interrelated. Notice that I did not say goal setting but rather achievement. You can’t motivate yourself or motivate others. You need instead to reach...

Testimonial


Grant has worked with us at MAS to provide expert strategic planning knowledge and direction, effective goal setting and team development. I highly recommend his services to anyone who is looking to grow, organize or even redefine their business growth goals. Marshall that he had the greatest sales increase in 2012 30%

December 6, 2012, ~ Lisa Schmid and Marshall Marinace

 


 

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