Welcome to Perfomance Development Strategies.



We partner with our clients to help them determine where they want to go and what results they want to achieve.  Then we help you develop the action plan to make it happen.  We help our clients develop and manage strategic, cultural, and structural changes within their organizations. By working together, we can provide personalized processes and support materials that help turn goals into reality. We help organizations align their plan, people, and systems in order to gain a competitive edge.
We facilitate and coordinate programs to develop your company's human capital, focusing on attitude development, human relations, skill development, and goal setting.

 

...Read More


Customer Service and Customer Loyalty


The mastery of customer service can mean the difference between success and failure. The corporate trend of raising customer service is a business necessity. Customers are more willing to forgive a product failure than a service failure by a ratio of 5 to 1. If customer retention is important, then improving customer service must be the tactic. Unfortunately in many companies, the customer has become a low priority. When people are not treated according to their expectation, they will take their business elsewhere. What’s more, they relay their bad experience to ten or more other people. The question then becomes not whether to improve your companies service standard, but how?

...Read More



What is
coaching? Is it right for you?

Have you ever felt like you are navigating through your professional life alone? If you are like most executives and small business owners the answer is yes. In a corporation, the higher up the ladder you go the harder it is to find someone to discuss dreams, goals, actions, and success strategy. This is also true of the small business owner. Having a coach is like having a needed connection that cannot be made with others. For example:

Your spouse may listen but the dynamics of marriage relationship may cloud perspective and objectivity.

Your friends want to be helpful but they don’t have the training to identify real issues and they don’t have the time commitment.

...Read More


 

PD Strategies Blog

Performance and Development Strategies Blog is the informational place to get timely and purposeful articles on the issues that concern you most.

  • Home
    Home This is where you can find all the blog posts throughout the site.
  • Categories
    Categories Displays a list of categories from this blog.

Vision and Values

Posted by on in Vision and Values
It is important that a business clearly define its values and work with those who share those values. Unfortunately, many businesses still need to clearly define their core values so that there is no question where they stand. For that matter, how many businesses can say why they are in business or articulate their basic business foundation? You might be surprised at how few really can. Any successful business needs to have vision—that is what the business will look like when it is successful. You must have a dream if you want to have a dream come true. Your core values are of greater importance than vision. These are your ideals you live by. These are your non-negotiables. If you know why you are in business, if you have a vision, and you have values you may then build your marketing plan and you will know how to make the right...

Posted by on in Vision and Values
Many people start a business and develop a plan to market and sell their product and service.  But if that is all they have, in my opinion, there is a key ingredient missing.  Your need vision if your business is to survive and thrive.  And you also need values.  They should make it perfectly clear what type of company you are.  Surprisingly, many businesses cannot say why they are in business nor can they articulate their basic business foundation and founding principles.  Why you are running the business is more important than how you run it.  If you find that statement hard to believe then read on. Any successful business needs to have vision—that is what the business will look like when it is successful.  Your vision is your dream and as Walt Disney said, you must have a dream if you want to have a dream to come true.  Of...

Posted by on in Vision and Values
Knowing your core values and standing behind them will lead to success in your business and personal life. Unfortunately, many people cannot articulate their vision or their core values. Your values will help you with your WHY. Moreover, your why is much more important than the how. How many businesses can say why they are in business or articulate their basic business foundation? You might be surprised at how few really can. If you find that statement hard to believe then read on. Any successful business needs to have vision—that is what the business will look like when it is successful. Your vision is your dream and as Walt Disney said, “you have to have a dream if you want to have a dream to come true.” Your core values are of greater importance than vision. These are you ideals you live by. These are your non negotiables. If you know...
Tagged in: Vision and Values

Posted by on in Vision and Values
Are you reading one page of a book but your staff is on a different page? Worse than that, are they even reading the same book? In other words, are you taking a course of action, asking your staff to follow then turning and finding no one there? The best way to see that this does not happen is to make sure that you are a focused leader, that you empower your engaged employees, that they will in turn create loyal customers leading to growth and success. Focused Leader - You may be the owner, the manager, or CEO but that does not mean you are seen as the leader. You appoint yourself CEO but your team will follow you if you are the leader.   As manager you can influence the process through which people recognize your leadership. You do this by creating an environment where people will join your team....

Posted by on in Vision and Values
Do you manage your time or does time manage you? I speak to many executives in Westchester County who tell me that their biggest challenge is managing their time. In fact some report feeling overwhelmed. When that happens things seem to spin out of control, leaving everyone feeling overworked, overloaded, and overwhelmed.   Having a system in place will not alone solve the problem because time management is really not a time management issue. No you first need to know your purpose. So here are some tips on surviving being overwhelmed. 1. Know Your Purpose. Know your vision, your goals, and your plans because these help you set priorities. Each day, identify the tasks you must accomplish and prioritize them. Also, set aside time to invest in your future. If you have yet to write out your life priorities, then take time to do this. It could be the most important hour...

Posted by on in Vision and Values
Your core values guide you in your journey through your business and personal life. It is similar to a compass or a GPS.   In a previous post I have talked about the why being more important than the how. Much of your “why” is derived from your core values. These are your non negotiables—the ideals you live by. Your compass or your GPS tells you the direction to go and how to get to your destination. But the GPS will send you to the destination based on your preferences for type of highway and the like. It won’t take you on a narrow road if you have a preference for main highways. Your core values operate much the same way. It is important to define your core values. That way you and others will know what you stand for. If you run and company and you hire people you should only...

Posted by on in Vision and Values
Your core values guide you in your journey through your business and personal life. It is similar to a compass or a GPS.   In a previous post I have talked about the why being more important than the how. Much of your “why” is derived from your core values. These are your non negotiables—the ideals you live by. Your compass or your GPS tells you the direction to go and how to get to your destination. But the GPS will send you to the destination based on your preferences for type of highway and the like. It won’t take you on a narrow road if you have a preference for main highways. Your core values operate much the same way. It is important to define your core values. That way you and others will know what you stand for. If you run and company and you hire people you should only...

Posted by on in Vision and Values
Do you know why you are in the business or career you are in? Does it really matter? Many of us recognize the Nike tag line “Just do it!” While I certainly believe that is great advice it is not true universally. I was recently working with a Westchester County NY coaching client on his business development. He was struggling with his growth and was having trouble getting his team on board. He was having a hard time accomplishing the objectives that we have worked on together in his plan. These were the goals that he had established in previous sessions. After failing to complete some of the tasks we had outlined from our previous meetings over several weeks, I asked him these questions, “Why did you set these goals and if was important why have you not begun to execute on what you set out to do?” He responded that...

Posted by on in Vision and Values
  Many people start a business and develop a plan to market and sell their product and service.  But if that is all they have, in my opinion, two key ingredients are missing--vision and values.  Surprisingly, many businesses can not say why they are in business nor can they articulate their basic business foundation and founding principles.  Why you are running the business is more important than how you run it.  If you find that statement hard to believe then read on. Any successful business needs to have vision—that is what the business will look like when it is successful.  Your vision is your dream and as Walt Disney said, you have to have a dream if you want to have a dream to come true.  Of perhaps greater importance are your values.  These are you ideals you live by.  These are your non negotiables.  If you know why you are...

Testimonial


Grant has worked with us at MAS to provide expert strategic planning knowledge and direction, effective goal setting and team development. I highly recommend his services to anyone who is looking to grow, organize or even redefine their business growth goals. Marshall that he had the greatest sales increase in 2012 30%

December 6, 2012, ~ Lisa Schmid and Marshall Marinace

 


 

Home  |  About Us Business Perfomance  |  Leadership and Coaching  |  Blog  |  Contact us

Copyright© 2016  Performance Development Strategies, LLC. 
P: 914-953-4458   E: grant@pdstrategies.com

Powered By RAC Creative Services