Welcome to Perfomance Development Strategies.



We partner with our clients to help them determine where they want to go and what results they want to achieve.  Then we help you develop the action plan to make it happen.  We help our clients develop and manage strategic, cultural, and structural changes within their organizations. By working together, we can provide personalized processes and support materials that help turn goals into reality. We help organizations align their plan, people, and systems in order to gain a competitive edge.
We facilitate and coordinate programs to develop your company's human capital, focusing on attitude development, human relations, skill development, and goal setting.

 

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Customer Service and Customer Loyalty


The mastery of customer service can mean the difference between success and failure. The corporate trend of raising customer service is a business necessity. Customers are more willing to forgive a product failure than a service failure by a ratio of 5 to 1. If customer retention is important, then improving customer service must be the tactic. Unfortunately in many companies, the customer has become a low priority. When people are not treated according to their expectation, they will take their business elsewhere. What’s more, they relay their bad experience to ten or more other people. The question then becomes not whether to improve your companies service standard, but how?

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What is
coaching? Is it right for you?

Have you ever felt like you are navigating through your professional life alone? If you are like most executives and small business owners the answer is yes. In a corporation, the higher up the ladder you go the harder it is to find someone to discuss dreams, goals, actions, and success strategy. This is also true of the small business owner. Having a coach is like having a needed connection that cannot be made with others. For example:

Your spouse may listen but the dynamics of marriage relationship may cloud perspective and objectivity.

Your friends want to be helpful but they don’t have the training to identify real issues and they don’t have the time commitment.

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PD Strategies Blog

Performance and Development Strategies Blog is the informational place to get timely and purposeful articles on the issues that concern you most.

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ALL SIZZLE AND NO STEAK

Posted by on in Strategic Leadership
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Is your leadership all sizzle and no steak? Are you talking the talk but not walking the walk? Your style and your methods, and intent may be great, but the real beef is in the final RESULTS.

Therefore, why not start off by defining the desired outcome and the desired results and go from there. This common sense leadership style is called the Result-Based Model of Leadership.

Here is how you can create the desired results with your team.

Make the organizational vision clear and inspiring. Now set objectives (your mission) that supports your vision for your organization. Next, break those objectives down into “goal categories” such as “sales”, “marketing”, “operations”, “people development”, or “customer loyalty.”

Now, align your people and your processes so that virtually everything that happens in your organization works purposefully toward achieving the results outlined in your vision.

I have found, in working with my Westchester County NY business owners, that this Fail-Safe, Results-Based Leadership model is a winner every time it is tried. When you live by this Results-Based Leadership model, you commit to leadership development processes that aggressively grow people who will create the desired results.

Now with that being stated, one of the single biggest reasons why leaders fail to lead is the absence of effective leadership development processes that ALLOW them to lead!

You need to create an effective leadership development process purposely designed to incorporate the vision for your company and then align your people and your operating systems with that vision.

Create alignment between the goals of the individual staff members and the overall vision of the company. When that happens, positive results are more likely to occur.

You and your leadership team must:

          Establish a Vision Statement - Who or where you want your company to be in the future (3 to 5 years).

          Establish a Mission Statement - What must be done in year one to move to achieve the vision.

          Create Critical Success Factors - Four to eight items that are necessary and sufficient to achieve the mission.

          Establish Goals - that are necessary and sufficient to accomplish the critical success factors.

          Offer a Specific Action Plan - these steps accomplish the goals in terms of WHO does WHAT by WHEN.

Creating the framework for alignment is the leadership task. Now the team.

Every team member MUST:

          Understand his or her own action steps to accomplish the Vision.

          Be supported with the required resources.

          Have processes in place that ensure productivity, innovation, and speed.

Assessments

Then and only then is your organization aligned and truly in a position to succeed. Many leaders of companies as well as small business owners fail to use this process. In some cases, the leader holds control and delegates responsibility. This might work in some cases but if you want your organization to grow you must empower the team. Only then will the sales and profits of your organization grow to their fullest potential.

Learn how to put the steak back into your leadership

Contact us to learn more

or call 914-953-4458.

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Guest Wednesday, 17 July 2019

Testimonial


Grant has worked with us at MAS to provide expert strategic planning knowledge and direction, effective goal setting and team development. I highly recommend his services to anyone who is looking to grow, organize or even redefine their business growth goals. Marshall that he had the greatest sales increase in 2012 30%

December 6, 2012, ~ Lisa Schmid and Marshall Marinace

 


 

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