Welcome to Perfomance Development Strategies.



We partner with our clients to help them determine where they want to go and what results they want to achieve.  Then we help you develop the action plan to make it happen.  We help our clients develop and manage strategic, cultural, and structural changes within their organizations. By working together, we can provide personalized processes and support materials that help turn goals into reality. We help organizations align their plan, people, and systems in order to gain a competitive edge.
We facilitate and coordinate programs to develop your company's human capital, focusing on attitude development, human relations, skill development, and goal setting.

 

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Customer Service and Customer Loyalty


The mastery of customer service can mean the difference between success and failure. The corporate trend of raising customer service is a business necessity. Customers are more willing to forgive a product failure than a service failure by a ratio of 5 to 1. If customer retention is important, then improving customer service must be the tactic. Unfortunately in many companies, the customer has become a low priority. When people are not treated according to their expectation, they will take their business elsewhere. What’s more, they relay their bad experience to ten or more other people. The question then becomes not whether to improve your companies service standard, but how?

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What is
coaching? Is it right for you?

Have you ever felt like you are navigating through your professional life alone? If you are like most executives and small business owners the answer is yes. In a corporation, the higher up the ladder you go the harder it is to find someone to discuss dreams, goals, actions, and success strategy. This is also true of the small business owner. Having a coach is like having a needed connection that cannot be made with others. For example:

Your spouse may listen but the dynamics of marriage relationship may cloud perspective and objectivity.

Your friends want to be helpful but they don’t have the training to identify real issues and they don’t have the time commitment.

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PD Strategies Blog

Performance and Development Strategies Blog is the informational place to get timely and purposeful articles on the issues that concern you most.

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ARE YOU STRESSED OUT?

Posted by on in Motivation and Goal Achievement
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Many Westchester County business owners have told me that they feel like a hamster on a wheel. They are overworked and overwhelmed. Many blame the rapid pace of business or the economic fact that business must do more with less. Technology has made our lives easier, right? Yes, but it has also created more pressure. Instant communication on handheld devices gives us the sense of urgency and feeling that we must always be working. Everything seems to go faster, leaving everyone feeling overworked, overloaded, and overwhelmed.  

Some people may suggest that this is an issue of time management. The real issue is not time management but understanding your goals and your purpose. Here are some tips on surviving being overwhelmed.

1. Know Your Purpose.

Do you have a roadmap and purpose? That would be your vision, your goals, and your plans. Each day identify the tasks you must accomplish and prioritize them. Also, set aside time to invest in your future. If you have yet to write out your life priorities, then take time to do this. It could be the most important hour that you spend in your life.

2. Say No.

Be fiercely protective of your time. Make sure each new commitment adds value for you. Do what is necessary and then stop. Rather than ask yourself, "What can I do?" ask, "What can I not do?" Avoid low value tasks, new projects, and distractions. Then tell people about your decisions. Huge amounts of effort are wasted by people trying to complete tasks that someone else decided to ignore.

3. Schedule Life.

Even if you ride an accelerating treadmill, you can step off occasionally. Leave work at 5:00 p.m. on Friday. Take Saturday or Sunday off. Give yourself a two minute break to close your eyes, rub your neck, or meditate. Set a date with family members for a meal or an activity. You may want to put this date on your calendar as if it were an important business appointment because it is.

4. Protect Yourself.

When you’re tired, your efficiency falters. Thus, eat healthy foods, get enough sleep, avoid toxic habits, and exercise (use the stairs, do crunches or push-ups in your office, take a five minute yoga break). If possible, schedule exercise as if it were a business appointment.

5. Be Efficient.

Spend time only with people who add value to your life. Buy only from companies that provide support. Hold effective meetings. Decline invitations to meetings without an agenda as I guarantee these will accomplish nothing. Avoid conflicts; they always cost time to repair. Keep your cool; anger always costs you more than what it achieves. Take a moment to plan before starting a task.

StressedOwner

Above all set goals for your work and your life. A good work life balance and a time management strategy will keep you on track and avoid becoming overwhelmed.

Need help taking control of your life?

Contact Us for a Free Consultation

or call 914-953-4458.

Tagged in: Goal Achievement

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Guest Friday, 25 May 2018

Testimonial


Grant has worked with us at MAS to provide expert strategic planning knowledge and direction, effective goal setting and team development. I highly recommend his services to anyone who is looking to grow, organize or even redefine their business growth goals. Marshall that he had the greatest sales increase in 2012 30%

December 6, 2012, ~ Lisa Schmid and Marshall Marinace

 


 

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