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We partner with our clients to help them determine where they want to go and what results they want to achieve.  Then we help you develop the action plan to make it happen.  We help our clients develop and manage strategic, cultural, and structural changes within their organizations. By working together, we can provide personalized processes and support materials that help turn goals into reality. We help organizations align their plan, people, and systems in order to gain a competitive edge.
We facilitate and coordinate programs to develop your company's human capital, focusing on attitude development, human relations, skill development, and goal setting.

 

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The mastery of customer service can mean the difference between success and failure. The corporate trend of raising customer service is a business necessity. Customers are more willing to forgive a product failure than a service failure by a ratio of 5 to 1. If customer retention is important, then improving customer service must be the tactic. Unfortunately in many companies, the customer has become a low priority. When people are not treated according to their expectation, they will take their business elsewhere. What’s more, they relay their bad experience to ten or more other people. The question then becomes not whether to improve your companies service standard, but how?

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coaching? Is it right for you?

Have you ever felt like you are navigating through your professional life alone? If you are like most executives and small business owners the answer is yes. In a corporation, the higher up the ladder you go the harder it is to find someone to discuss dreams, goals, actions, and success strategy. This is also true of the small business owner. Having a coach is like having a needed connection that cannot be made with others. For example:

Your spouse may listen but the dynamics of marriage relationship may cloud perspective and objectivity.

Your friends want to be helpful but they don’t have the training to identify real issues and they don’t have the time commitment.

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CHANGE THE CULTURE CHANGE THE OUTCOME

Posted by on in Vision and Values
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Every organization has a culture. Your organization has a culture too. Question is whether your culture is creating the outcomes you want. If it is not, then it is time to change the culture.

Attitudes drive culture. I love what Zig Ziglar said, “Your attitude determines your altitude.” The fact is that people do not put enough emphasis on how attitude affects performance. If you are the leader of the organization your attitude affects the culture of your organization and, ultimately, its performance.

An organization that has a positive vision and values, and that has leadership that lives and promotes those values is creating a positive culture. But if there is a negative attitude at the top the culture of the organization is doomed.

There is a strong link between attitude and performance. Let’s start with defining what attitude means in this context. An attitude is a pattern of thought. These attitudes have developed over time. Not that this is as easy as turning on a switch. It’s not easy. It will take work to change your outlook and the outlook of your organization. This will take real commitment, discipline and desire to change.

The habits and behavior of the leader has impact on the outcomes of the organization. We lead by example and we model the behavior for the organization. What type of behavior and habits are you modeling?

And if we want to get different and lasting outcomes, it’s not enough to change our behavior. We must also change our attitudes and beliefs. These attitudes and beliefs have been imbedded over time. Just think about how often we might say, we tried that once and it didn’t work. Experience affects our attitudes and beliefs. All of us can think of an unpleasant experience that we have had in the past. We may have tried something in the business. Then something negative happened.

Did you ever have an experience of getting supposedly well-meaning advice from someone. Then that advice turned out to be bad advice.   You probably wanted to avoid another unpleasant experience again, so you focused on what didn’t work rather than the rewards of success. Let’s explore this.

Would you agree that you need to have passion to be successful? Is your heart in your business? If it is not, you might want to consider getting out and searching for what you really desire. On the other hand, if you really love, let’s say, real estate sales you should be focusing on the rewards. You will have obstacles, but you can plan for them and anticipate them. Changing your thought patterns and your outlook is about changing attitudes. Focus on the reward of more sales rather than the problems.

Then make sure that your new behavior is consistent with your new attitude. Stay focused on what you want and what can go right-- in short what you can become.

Assessments

If you are the leader you will set the example and ultimately the values and culture of your team.

Are you ready to change your company culture?

Contact us to see how

or call 914-953-4458.

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Guest Saturday, 15 June 2019

Testimonial


Grant has worked with us at MAS to provide expert strategic planning knowledge and direction, effective goal setting and team development. I highly recommend his services to anyone who is looking to grow, organize or even redefine their business growth goals. Marshall that he had the greatest sales increase in 2012 30%

December 6, 2012, ~ Lisa Schmid and Marshall Marinace

 


 

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