Welcome to Perfomance Development Strategies.



We partner with our clients to help them determine where they want to go and what results they want to achieve.  Then we help you develop the action plan to make it happen.  We help our clients develop and manage strategic, cultural, and structural changes within their organizations. By working together, we can provide personalized processes and support materials that help turn goals into reality. We help organizations align their plan, people, and systems in order to gain a competitive edge.
We facilitate and coordinate programs to develop your company's human capital, focusing on attitude development, human relations, skill development, and goal setting.

 

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Customer Service and Customer Loyalty


The mastery of customer service can mean the difference between success and failure. The corporate trend of raising customer service is a business necessity. Customers are more willing to forgive a product failure than a service failure by a ratio of 5 to 1. If customer retention is important, then improving customer service must be the tactic. Unfortunately in many companies, the customer has become a low priority. When people are not treated according to their expectation, they will take their business elsewhere. What’s more, they relay their bad experience to ten or more other people. The question then becomes not whether to improve your companies service standard, but how?

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What is
coaching? Is it right for you?

Have you ever felt like you are navigating through your professional life alone? If you are like most executives and small business owners the answer is yes. In a corporation, the higher up the ladder you go the harder it is to find someone to discuss dreams, goals, actions, and success strategy. This is also true of the small business owner. Having a coach is like having a needed connection that cannot be made with others. For example:

Your spouse may listen but the dynamics of marriage relationship may cloud perspective and objectivity.

Your friends want to be helpful but they don’t have the training to identify real issues and they don’t have the time commitment.

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PD Strategies Blog

Performance and Development Strategies Blog is the informational place to get timely and purposeful articles on the issues that concern you most.

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DO YOU HAVE GROUNDHOG DAY AT YOUR BUSINESS?

Posted by on in Strategic Leadership
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I remember seeing the movie Ground Hog Day and thinking how hilarious it was to wake up every day and repeat the previous day over. We would not want that life but how many of us have Ground Hog Day at our business?

How many of us get up in the morning when the alarm rings, go to the office, go through emails, catch up on uncompleted work, start the day’s work, take phone calls, try to meet the day’s deadlines, go home, tell everyone what a busy day we had, go to bed, get up in the morning when the alarm rings……   Like Bill Murray in the movie, have you come to the realization that you are doomed to do the same thing every day?

Break the cycle!

As I have mentioned before, when this lack of purpose happens, you are working IN your business rather than ON your business. If people do not see the need for change, they won’t do it. And they usually don’t see the need because they are not looking.

How many times have you heard the phrase, “We’ve always done it that way”? You may have even said it yourself. The next time you hear it or catch yourself saying it turn things around. Ask, “Why are we doing it this way?” Will this help us achieve our goals? Is this the best way, the best solution? If you don’t get satisfactory answers it is time to make a change.

So, let’s get started. Step back and assess your business and create a strategy going forward.

What business are you really in and who are your customers? This may sound simple but companies as big as Kodak found that they were really in the imaging business not chemical photography. How will companies Amazon and Uber affect your strategy? What is your unique value proposition; what sets you apart from your competition? How do you get customers?

How does this business really work? What processes and procedures are in place to facilitate the smooth operation of the business when you are not present?

Are we easy to do business with? Is this business structured to meet the needs of our customers? Are all our processes aligned to customer needs? How does this business build loyal customers?

How do you spend you time? Are you working on planning and strategy and monitoring result? OR Are you spending time working on the minutia?

Results

What exactly does that mean? Manage for RESULTS. Instead of concerning yourself with the way things are done ask instead what purpose the activity achieves. If it does not produce a desired business result scrap it.

When you see things from a strategic perspective you will be able to avoid letting the tactical things control you and create Ground Hog Day.

Are you ready to get off the Merry-go-round and break out in your business?

Contact us to learn more

or call 914-953-4458.

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Guest Sunday, 17 February 2019

Testimonial


Grant has worked with us at MAS to provide expert strategic planning knowledge and direction, effective goal setting and team development. I highly recommend his services to anyone who is looking to grow, organize or even redefine their business growth goals. Marshall that he had the greatest sales increase in 2012 30%

December 6, 2012, ~ Lisa Schmid and Marshall Marinace

 


 

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