Welcome to Perfomance Development Strategies.



We partner with our clients to help them determine where they want to go and what results they want to achieve.  Then we help you develop the action plan to make it happen.  We help our clients develop and manage strategic, cultural, and structural changes within their organizations. By working together, we can provide personalized processes and support materials that help turn goals into reality. We help organizations align their plan, people, and systems in order to gain a competitive edge.
We facilitate and coordinate programs to develop your company's human capital, focusing on attitude development, human relations, skill development, and goal setting.

 

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Customer Service and Customer Loyalty


The mastery of customer service can mean the difference between success and failure. The corporate trend of raising customer service is a business necessity. Customers are more willing to forgive a product failure than a service failure by a ratio of 5 to 1. If customer retention is important, then improving customer service must be the tactic. Unfortunately in many companies, the customer has become a low priority. When people are not treated according to their expectation, they will take their business elsewhere. What’s more, they relay their bad experience to ten or more other people. The question then becomes not whether to improve your companies service standard, but how?

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What is
coaching? Is it right for you?

Have you ever felt like you are navigating through your professional life alone? If you are like most executives and small business owners the answer is yes. In a corporation, the higher up the ladder you go the harder it is to find someone to discuss dreams, goals, actions, and success strategy. This is also true of the small business owner. Having a coach is like having a needed connection that cannot be made with others. For example:

Your spouse may listen but the dynamics of marriage relationship may cloud perspective and objectivity.

Your friends want to be helpful but they don’t have the training to identify real issues and they don’t have the time commitment.

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PD Strategies Blog

Performance and Development Strategies Blog is the informational place to get timely and purposeful articles on the issues that concern you most.

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HOW DO YOU MANAGE AND LEAD?

Posted by on in Strategic Leadership
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If you were just appointed manager what is now your new responsibility? In the earlier times of business and industry the role of a manager was not that complex. The manager oversaw what employees did. People performed or were fired. This traditional boss is no longer effective and no longer welcome. Management today is more complex. There are really two parts: management and leadership.

As manager you are responsible for the performance of your team, your business, or your company. In essence, the buck stops with you. That does not mean that you do everything yourself. It also does not mean that you offload your responsibility to your employees. It means that you get results with your people. That means that you must delegate with confidence. You must be confident because you can only delegate tasks and even authority but you can never delegate your responsibility.

An effective manager must still direct and control as well as plan, organize, and staff.

Planning involves establishing and planning the goals of your team. You establish the goals of your department which are aligned to the organization’s goals. If you lead the company you must establish the vision, values and align goals and objectives. Communicate this throughout the entire team.

Organizing involves putting the processes in place so that you and your team can serve your customers.   When you organize you put everything in place so that you can execute your plan.   You develop an internal infrastructure which includes standardized policies and procedures that makes business operation run smoothly.

Staffing involves selecting the right people for your team or your business.   This is one of the most important functions in my opinion. You must understand your needs and select the person that fulfills those needs. Skills and ability are important. However, you must be certain that you hire a person that shares your organization’s values and culture. Aside from hiring you may also need to assign people for specific projects, events, or do a weekly staffing schedule.

These are duties of a manager but to get the best results you must also Lead. You already have the authority to manage. This was given when you were appointed manager. Leadership, on the other hand, is given to you by your team—those you lead.  They will see you as a leader if you inspire, set good example, model behaviors, and encourage and inspire. An effective leader will inspire and motivate his or her team toward the successful achievement of goals.

Leadership and management go hand in hand in measuring and evaluating what goes on and the results produced. Measurement, evaluation, and feedback are continuous processes. You need to take corrective actions when things go off course. That might involve changing processes and procedures, readjusting goals and timetables or working with your team to resolve performance and motivation issues.

Great Leadership

A leader who also manages well is not successful by knowing all the individual jobs of the team.   Rather, he or she will understand the overarching plan and be able to inspire and guide a high performing team.

Learn how we help balance your management and leadership skills to create great results.

Contact Us for a Free Consultation

or call 914-953-4458.

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Guest Thursday, 17 August 2017

Testimonial


Grant has worked with us at MAS to provide expert strategic planning knowledge and direction, effective goal setting and team development. I highly recommend his services to anyone who is looking to grow, organize or even redefine their business growth goals. Marshall that he had the greatest sales increase in 2012 30%

December 6, 2012, ~ Lisa Schmid and Marshall Marinace

 


 

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