Welcome to Perfomance Development Strategies.



We partner with our clients to help them determine where they want to go and what results they want to achieve.  Then we help you develop the action plan to make it happen.  We help our clients develop and manage strategic, cultural, and structural changes within their organizations. By working together, we can provide personalized processes and support materials that help turn goals into reality. We help organizations align their plan, people, and systems in order to gain a competitive edge.
We facilitate and coordinate programs to develop your company's human capital, focusing on attitude development, human relations, skill development, and goal setting.

 

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Customer Service and Customer Loyalty


The mastery of customer service can mean the difference between success and failure. The corporate trend of raising customer service is a business necessity. Customers are more willing to forgive a product failure than a service failure by a ratio of 5 to 1. If customer retention is important, then improving customer service must be the tactic. Unfortunately in many companies, the customer has become a low priority. When people are not treated according to their expectation, they will take their business elsewhere. What’s more, they relay their bad experience to ten or more other people. The question then becomes not whether to improve your companies service standard, but how?

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What is
coaching? Is it right for you?

Have you ever felt like you are navigating through your professional life alone? If you are like most executives and small business owners the answer is yes. In a corporation, the higher up the ladder you go the harder it is to find someone to discuss dreams, goals, actions, and success strategy. This is also true of the small business owner. Having a coach is like having a needed connection that cannot be made with others. For example:

Your spouse may listen but the dynamics of marriage relationship may cloud perspective and objectivity.

Your friends want to be helpful but they don’t have the training to identify real issues and they don’t have the time commitment.

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PD Strategies Blog

Performance and Development Strategies Blog is the informational place to get timely and purposeful articles on the issues that concern you most.

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HOW TO FIND YOUR WORK LIFE BALANCE

Posted by on in Motivation and Goal Achievement
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How do you live a stress-free life and have balance? Two things stand out for me. Be guided by your values and have a purpose then stay on course. You can stay on course with your personal GPS.

The comparison to using a GPS is an easy one. We have them in our car and on our phone. We use them to order a car on Uber or we use them to find a restaurant nearby. We have become more productive and less stressed because we have used this very simple tool to help us navigate.

What is so remarkable about this instrument? First, it lets you know where you are now. Then you can decide where you want to go. The GPS then gives you step by step directions

How similar is this to you and your personal GPS; for your career, your business, and your personal life? Are you using a GPS for these critical areas of your life? You use your personal GPS by setting your goals and then move toward goal achievement. The best way to accomplish this is to set goals that are harmonious with you, to write them down and then navigate obstacles. You need to continually evaluate and adjust course. That is a great start. Now here are some additional steps to develop your personal GPS.

First, take stock of where you are. Do an inventory of your strengths and weaknesses, both personal and professional. In your personal life take stock of areas such as:

          Your social life and social development

          Your physical well being

          Your financial and career management

          Your family life

          Your ethics and beliefs

In your professional life do a check off in these areas:

          Your productivity skills

          Your sales or influencing skills

          Your people skills

          Your time management skills

Now you know where you are—your starting point. Where do you now want to go? We refer to this as the goal achievement process. Just like the GPS is a self-correcting instrument in motion so too is your goal achievement a continuing self-correcting process. To get to your destination, or in this case your goal, you must continually measure your progress against where you started.

Goal

You will have more success if you break down your goals into daily and weekly goals. In this way, you have short term progress measurement points. Use your Smartphone as your personal organizer and check off goals as they are accomplished. As you progress with your goal achievement your horizons will expand and your self-confidence will increase. You will establish a new habit of mapping your goals, checking your progress, and celebrating success. This will become a habit you can’t live without. Enjoy the journey.

Need help in creating balance in your life through goal achievement?

Contact Us for a Free Consultation

or call 914-953-4458.

Tagged in: Goal Achievement

Comments

  • Guest
    Vance Klein, Crosscheck Designs Friday, 06 October 2017

    Re: HOW TO FIND YOUR WORK LIFE BALANCE

    Great post Grant. Finding Balance, especially when you own and run a business is a daily challenge. Your post is, as usual, timely and thought provoking. Let's get together soon and catch up. All the best.

Leave your comment

Guest Tuesday, 17 October 2017

Testimonial


Grant has worked with us at MAS to provide expert strategic planning knowledge and direction, effective goal setting and team development. I highly recommend his services to anyone who is looking to grow, organize or even redefine their business growth goals. Marshall that he had the greatest sales increase in 2012 30%

December 6, 2012, ~ Lisa Schmid and Marshall Marinace

 


 

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