Welcome to Perfomance Development Strategies.



We partner with our clients to help them determine where they want to go and what results they want to achieve.  Then we help you develop the action plan to make it happen.  We help our clients develop and manage strategic, cultural, and structural changes within their organizations. By working together, we can provide personalized processes and support materials that help turn goals into reality. We help organizations align their plan, people, and systems in order to gain a competitive edge.
We facilitate and coordinate programs to develop your company's human capital, focusing on attitude development, human relations, skill development, and goal setting.

 

...Read More


Customer Service and Customer Loyalty


The mastery of customer service can mean the difference between success and failure. The corporate trend of raising customer service is a business necessity. Customers are more willing to forgive a product failure than a service failure by a ratio of 5 to 1. If customer retention is important, then improving customer service must be the tactic. Unfortunately in many companies, the customer has become a low priority. When people are not treated according to their expectation, they will take their business elsewhere. What’s more, they relay their bad experience to ten or more other people. The question then becomes not whether to improve your companies service standard, but how?

...Read More



What is
coaching? Is it right for you?

Have you ever felt like you are navigating through your professional life alone? If you are like most executives and small business owners the answer is yes. In a corporation, the higher up the ladder you go the harder it is to find someone to discuss dreams, goals, actions, and success strategy. This is also true of the small business owner. Having a coach is like having a needed connection that cannot be made with others. For example:

Your spouse may listen but the dynamics of marriage relationship may cloud perspective and objectivity.

Your friends want to be helpful but they don’t have the training to identify real issues and they don’t have the time commitment.

...Read More


 

PD Strategies Blog

Performance and Development Strategies Blog is the informational place to get timely and purposeful articles on the issues that concern you most.

  • Home
    Home This is where you can find all the blog posts throughout the site.
  • Categories
    Categories Displays a list of categories from this blog.

HOW TO KEEP YOUR TEAM ALIGNED

Posted by on in Strategic Leadership
  • Font size: Larger Smaller
  • Hits: 667
  • 0 Comments

You are moving in a direction toward you goals and assume that your team is on the same path. You assume that they know what the objectives are.  In other words, are you taking a course of action, assuming the team is following but turn around and there is no one there. You know what happens when you assume! You ask your staff to follow then turn and find no one there.  The best way to insure organizational alignment is to be a focused leader who empowers and engages your team. When this happens, they will in turn create loyal customers leading to growth and success.

Focused Leader - You may be the owner, the manager, or CEO but that does not mean you are the leader. You appoint yourself CEO but your team will follow you only if you show you can lead.   As manager you can influence the process through which people recognize your leadership. You do this by creating an environment where people will join your team. They see the purpose of their job and share the values and the vision. Today’s fast-moving business environment demands that the effective leader be both, a well-organized administrator and highly adept in understanding people’s basic needs and behavior in the workplace. Be open with your communication. Share your vision, values and goals. Also, share organizational results. A CEO who keeps results secret breeds distrust. The most successful businesses and business leaders conduct “open book” management. This is the way to gain trust and commitment.

Engaged Employees - Since the business environment is always changing and evolving, the way we do business and communicate must also change with the environment. Some engagement drivers may have shifted. Be aware that today’s workers will only stay with an organization as long as they feel they are doing meaningful work and organization values and social responsibility matches theirs. And, the desire of employees to have the opportunity to do what they do best is still important as is being recognized for a job well done.

There is still so much room for improvement. A study released in October 2012 conducted by MSW Research and Dale Carnegie Training surveyed 1500 employees nationally. Results showed only 29% of employees are fully engaged while 26% are disengaged.   Bottom line is that in all these surveys many employees listed similar key drivers for engagement, such as their relationship with their immediate supervisor, belief in senior leadership, and pride in working for the company. That needs to be addressed by business leaders. Disengaged employees do not contribute and worse, they could alienate your customers.

Loyal Customers – They are the key to success now and in the future. Careless unengaged employees can ruin a business by driving away customers. Do you and your team know how to measure loyalty, how to wow customers, and how to deliver on and exceed expectations?   The right people need to be placed in the right positions. Jim Collins talks about this when he says, “Get the right people on the bus, the wrong people off the bus, and the right people in the right seats”. Then focus of the vision, the goals, train, develop, and engage.

Great Leadership

Focused leaders with engaged employees will result in loyal customers and more business success.

Find out how to create core values and culture and get everyone together

Contact Us to show you how

or call 914-953-4458.

Tagged in: Team Leadership

Comments

  • No comments made yet. Be the first to submit a comment

Leave your comment

Guest Wednesday, 17 October 2018

Testimonial


Grant has worked with us at MAS to provide expert strategic planning knowledge and direction, effective goal setting and team development. I highly recommend his services to anyone who is looking to grow, organize or even redefine their business growth goals. Marshall that he had the greatest sales increase in 2012 30%

December 6, 2012, ~ Lisa Schmid and Marshall Marinace

 


 

Home  |  About Us Business Perfomance  |  Leadership and Coaching  |  Blog  |  Contact us

Copyright© 2016  Performance Development Strategies, LLC. 
P: 914-953-4458   E: grant@pdstrategies.com

Powered By RAC Creative Services