Welcome to Perfomance Development Strategies.



We partner with our clients to help them determine where they want to go and what results they want to achieve.  Then we help you develop the action plan to make it happen.  We help our clients develop and manage strategic, cultural, and structural changes within their organizations. By working together, we can provide personalized processes and support materials that help turn goals into reality. We help organizations align their plan, people, and systems in order to gain a competitive edge.
We facilitate and coordinate programs to develop your company's human capital, focusing on attitude development, human relations, skill development, and goal setting.

 

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Customer Service and Customer Loyalty


The mastery of customer service can mean the difference between success and failure. The corporate trend of raising customer service is a business necessity. Customers are more willing to forgive a product failure than a service failure by a ratio of 5 to 1. If customer retention is important, then improving customer service must be the tactic. Unfortunately in many companies, the customer has become a low priority. When people are not treated according to their expectation, they will take their business elsewhere. What’s more, they relay their bad experience to ten or more other people. The question then becomes not whether to improve your companies service standard, but how?

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What is
coaching? Is it right for you?

Have you ever felt like you are navigating through your professional life alone? If you are like most executives and small business owners the answer is yes. In a corporation, the higher up the ladder you go the harder it is to find someone to discuss dreams, goals, actions, and success strategy. This is also true of the small business owner. Having a coach is like having a needed connection that cannot be made with others. For example:

Your spouse may listen but the dynamics of marriage relationship may cloud perspective and objectivity.

Your friends want to be helpful but they don’t have the training to identify real issues and they don’t have the time commitment.

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PD Strategies Blog

Performance and Development Strategies Blog is the informational place to get timely and purposeful articles on the issues that concern you most.

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IF CHANGE IS CONSTANT WHY IS THERE SO MUCH RESISTANCE

Posted by on in Fear of Change
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Although things are always changing many of us say we hate change. We know we must change but we don’t like doing it. We are creatures of habit and we will explore that thought later. We also have heard that the definition of insanity is doing the same thing over and over but expecting a different result.

We must face it … we live in a changing world. EVERYTHING changes and it’s time to acknowledge the cold, hard truth … much as we’d like to, we cannot control everything that happens to us in life. We can, however, change the way we react to what happens.

One of the key reasons change might come hard has a lot to do with one of the tools your brain uses regularly. This tool helps you get through your days with the speed and accuracy you need without getting bogged down with minutia.

This tool is called habit. Think about this for a minute. How many daily activities do you do without thinking about them? Let’s take your morning routine, for example. You probably awaken at the same time every workday, using the same alarm. You stumble through the same actions like showering, grooming, eating, and beginning to move through your day.

Repetition of habits does wonderful things like create memory. But, how does your body know a good habit from a bad habit? It really doesn’t. It’s sometimes much easier to turn on your internal auto-pilot and let it run wild and free while giving no thought at all to learning new things.

Too much of this automatic behavior allows your brain to work even harder to keep things in the order it wants so it can provide the structure it thinks you want. And, it’s that hard work that contributes to what you might say is a natural aversion to change.

You might be naturally averse to change but the flip side of a saying you’ve heard before is totally true: You CAN teach an old dog new tricks!

Change Management

So, how do you learn new tricks? By being smart humans and using your brain’s natural tendencies to work FOR you, not AGAINST you. Identification of what you want to change is of key importance. What habits might you have that you’re struggling to hold onto when you should really be letting them go?

          Once you begin to acknowledge a change needs to take place, you’re taking your brain out of it usual repetition-loving state.

          Then you can figure out what to do.

          Then you give yourself permission to be vulnerable and start doing it.

          Then you begin taking action.

          You gain some momentum. As you continue you finally replace that old habit with a new and better one.

          You will have relapses, but it is totally within your power to:

          Learn from each relapse.

Once you’ve begun to actually already CARE about being uncomfortable and vulnerable and opening yourself up changes will occur. Outside your comfort zone is where the magic happens!

Could you or your organization use help in leveraging change to your advantage?

Contact us to learn more

or call 914-953-4458.

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Guest Tuesday, 21 August 2018

Testimonial


Grant has worked with us at MAS to provide expert strategic planning knowledge and direction, effective goal setting and team development. I highly recommend his services to anyone who is looking to grow, organize or even redefine their business growth goals. Marshall that he had the greatest sales increase in 2012 30%

December 6, 2012, ~ Lisa Schmid and Marshall Marinace

 


 

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