Welcome to Perfomance Development Strategies.



We partner with our clients to help them determine where they want to go and what results they want to achieve.  Then we help you develop the action plan to make it happen.  We help our clients develop and manage strategic, cultural, and structural changes within their organizations. By working together, we can provide personalized processes and support materials that help turn goals into reality. We help organizations align their plan, people, and systems in order to gain a competitive edge.
We facilitate and coordinate programs to develop your company's human capital, focusing on attitude development, human relations, skill development, and goal setting.

 

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Customer Service and Customer Loyalty


The mastery of customer service can mean the difference between success and failure. The corporate trend of raising customer service is a business necessity. Customers are more willing to forgive a product failure than a service failure by a ratio of 5 to 1. If customer retention is important, then improving customer service must be the tactic. Unfortunately in many companies, the customer has become a low priority. When people are not treated according to their expectation, they will take their business elsewhere. What’s more, they relay their bad experience to ten or more other people. The question then becomes not whether to improve your companies service standard, but how?

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What is
coaching? Is it right for you?

Have you ever felt like you are navigating through your professional life alone? If you are like most executives and small business owners the answer is yes. In a corporation, the higher up the ladder you go the harder it is to find someone to discuss dreams, goals, actions, and success strategy. This is also true of the small business owner. Having a coach is like having a needed connection that cannot be made with others. For example:

Your spouse may listen but the dynamics of marriage relationship may cloud perspective and objectivity.

Your friends want to be helpful but they don’t have the training to identify real issues and they don’t have the time commitment.

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PD Strategies Blog

Performance and Development Strategies Blog is the informational place to get timely and purposeful articles on the issues that concern you most.

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IS YOUR TIME AN EXPENSE OR AN INVESTMENT?

Posted by on in Attitudes and Behaviors
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What would you do if you just received a large monetary inheritance? Would make an extravagant expenditure, invest it, or pay down debt? When you get time do you approach it in the same manner? It is true that you will get more out of the time you have when you learn to get more out of your life. What do you want? What are your values? What do you believe and what are your priorities? The answer to these questions will determine how you spend your day. In order to get more out of you time, you need to know what you want to get out of it.

There is a difference between spending time and investing time. According to Webster to spend is to use up, exhaust, or consume. In other words, if you spend you have no return. On the other hand, when you invest you do so with the expectation of obtaining a result which could include a satisfaction, income, achievement, or the like.

Many of us spend far more than we invest. Most of us spend large amounts of time engaged in frivolous activities that are distractions to achieving our goals. We need to value time like we value money.

Without goals and purpose, we can spend too much time doing things that seem urgent rather than those that are really important. As a result, many unimportant tasks get done in a timely manner while important activities get quickly done under crisis conditions. Understanding your priorities and values is the first step to time management.

Take a proactive approach to time management rather than a reactive approach. When you react to every interruption and every email as it dings on your computer you are not in control of events. Here is how to get control. Analyze incoming requests and put them into one of four quadrants according to the template below.

Activities

Notice that the horizontal axis is labeled important and not important and the vertical axis is labeled urgent and not urgent.

Quadrant 1 is high priority. Activities that are both important and urgent go here.

We can plan most effectively in Quadrant 2. Yet we underutilize this quadrant because we spend too much time in Quadrant 3 (urgent and not important) and in Quadrant 4 (not urgent and not important).

In general, you should complete activities and projects in Quadrants 1 and 2 first. Ask yourself whether this task is important and do I really need to do this task? The task is important if it helps you achieve one of your goals. Sometimes, however, the task may not be as important as other activities. Avoid those things that are urgent but not important. They are time wasters.

Allocate your time in a way that will contribute to the achievement of your goals and mirror your values in life. Invest your time wisely and you will reap significant rewards in your life.

Are you ready to take control of your business by taking control of your time?

Contact us to learn more

or call 914-953-4458.

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Guest Monday, 17 June 2019

Testimonial


Grant has worked with us at MAS to provide expert strategic planning knowledge and direction, effective goal setting and team development. I highly recommend his services to anyone who is looking to grow, organize or even redefine their business growth goals. Marshall that he had the greatest sales increase in 2012 30%

December 6, 2012, ~ Lisa Schmid and Marshall Marinace

 


 

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