Welcome to Perfomance Development Strategies.



We partner with our clients to help them determine where they want to go and what results they want to achieve.  Then we help you develop the action plan to make it happen.  We help our clients develop and manage strategic, cultural, and structural changes within their organizations. By working together, we can provide personalized processes and support materials that help turn goals into reality. We help organizations align their plan, people, and systems in order to gain a competitive edge.
We facilitate and coordinate programs to develop your company's human capital, focusing on attitude development, human relations, skill development, and goal setting.

 

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Customer Service and Customer Loyalty


The mastery of customer service can mean the difference between success and failure. The corporate trend of raising customer service is a business necessity. Customers are more willing to forgive a product failure than a service failure by a ratio of 5 to 1. If customer retention is important, then improving customer service must be the tactic. Unfortunately in many companies, the customer has become a low priority. When people are not treated according to their expectation, they will take their business elsewhere. What’s more, they relay their bad experience to ten or more other people. The question then becomes not whether to improve your companies service standard, but how?

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What is
coaching? Is it right for you?

Have you ever felt like you are navigating through your professional life alone? If you are like most executives and small business owners the answer is yes. In a corporation, the higher up the ladder you go the harder it is to find someone to discuss dreams, goals, actions, and success strategy. This is also true of the small business owner. Having a coach is like having a needed connection that cannot be made with others. For example:

Your spouse may listen but the dynamics of marriage relationship may cloud perspective and objectivity.

Your friends want to be helpful but they don’t have the training to identify real issues and they don’t have the time commitment.

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PEOPLE WHO TAKE OWNERSHIP GET RESULTS

Posted by on in Strategic Leadership
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If you want your employees to take initiative they must have skin in the game. You can do that by letting them take ownership and pride in their work and their decisions.

Rather than giving them very detailed instruction tell them what needs to be done and make them accountable for the results. This is the best way to get things done.

If you are frustrated with the results of your team, here are two questions that you need to ask yourself. First, have you provided them with the tools to succeed? Second, have you clearly communicated the objectives and desired results?   You may have you given plenty of detailed directions without explaining reasons and objectives.

The first thing you need to do is let go and empower your team. Instead of giving assignments with specific instructions try something different. Here are two different approaches to giving an employee an assignment.

Let’s say that you have a project the needs to be completed. You could give your employee a complete set of instructions detailing what you want done, how you want it to be done, and specific steps you want taken to get it done. You follow up to see that each step is completed as prescribed. Although it is important to communicate with your employee this type of micromanaging is detrimental to your employee’s progress. He or she is thinking I don’t know the purpose, but this is what the boss wants. I will do as I am told. This stifles creativity and discourages the employee from taking ownership. According to Gallop, one of the major motivators for employees is the belief that their opinions count. Did you ever ask for your employee’s opinion? Well, you would first have to tell them the mission and goal.

Now let’s try another approach. You tell your employee that you have a special project and that you would like her to take charge. You explain the nature and purpose of the project and the goal. You offer suggestions on the process, but you stress that you are looking for her suggestions in the process. Let her know that she may make modifications as she sees fit if the general goals are met. You ask her if she has any question about the goals. You then ask her to come up with her action plan and her intermediate goals for obtaining the project goal. You let her know that you are depending on her for the outcome and she has your support and confidence.

You have engaged your employee in the second approach. She knows that her opinion counts and that you are depending on her. You have given her ownership of the project and you can hold her accountable for results. Empowering your employees encourage them to take ownership and be accountable for their results.

Positive Business Communication

Before you get discouraged with your staff’s performance make sure that your leadership encourages them to take ownership and be accountable.

Let us help you develop your team

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or call 914-953-4458.

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Guest Tuesday, 21 August 2018

Testimonial


Grant has worked with us at MAS to provide expert strategic planning knowledge and direction, effective goal setting and team development. I highly recommend his services to anyone who is looking to grow, organize or even redefine their business growth goals. Marshall that he had the greatest sales increase in 2012 30%

December 6, 2012, ~ Lisa Schmid and Marshall Marinace

 


 

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