Welcome to Perfomance Development Strategies.

We partner with our clients to help them determine where they want to go and what results they want to achieve.  Then we help you develop the action plan to make it happen.  We help our clients develop and manage strategic, cultural, and structural changes within their organizations. By working together, we can provide personalized processes and support materials that help turn goals into reality. We help organizations align their plan, people, and systems in order to gain a competitive edge.
We facilitate and coordinate programs to develop your company's human capital, focusing on attitude development, human relations, skill development, and goal setting.


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Customer Service and Customer Loyalty

The mastery of customer service can mean the difference between success and failure. The corporate trend of raising customer service is a business necessity. Customers are more willing to forgive a product failure than a service failure by a ratio of 5 to 1. If customer retention is important, then improving customer service must be the tactic. Unfortunately in many companies, the customer has become a low priority. When people are not treated according to their expectation, they will take their business elsewhere. What’s more, they relay their bad experience to ten or more other people. The question then becomes not whether to improve your companies service standard, but how?

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What is
coaching? Is it right for you?

Have you ever felt like you are navigating through your professional life alone? If you are like most executives and small business owners the answer is yes. In a corporation, the higher up the ladder you go the harder it is to find someone to discuss dreams, goals, actions, and success strategy. This is also true of the small business owner. Having a coach is like having a needed connection that cannot be made with others. For example:

Your spouse may listen but the dynamics of marriage relationship may cloud perspective and objectivity.

Your friends want to be helpful but they don’t have the training to identify real issues and they don’t have the time commitment.

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Performance and Development Strategies Blog is the informational place to get timely and purposeful articles on the issues that concern you most.

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Posted by on in Motivation and Goal Achievement
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Are you having trouble with getting rid of some of those bad habits? You have tried but you have not succeeded.  You would like to create some positive habits.    A person who has positive work habits, for example, will be much more likely to succeed than a person with negative work habits. In fact, habits have everything to do with our success or failure.

That bad habit can cause us to continue to do things that are non-productive or destructive.  For example, you might have a habit of laying back and taking it easy.  This could place you in panic mode when you are up against a deadline.  This could cause you to fail to meet the deadline or fail to achieve good results.  All of this is the result of living in a comfort zone.  That comfort zone exists for us because we are deriving satisfaction for our current habits.  As an example, many people have trouble sticking to a diet because it is more comfortable to eat extra “comfort food”.  Telling someone the effect of overeating such as diabetes or high blood pressure would not be the motivation someone needs to break that habit.  The reward of comfort is stronger than simply lecturing about health.

On the other hand, ask, “What would it be like if you were much thinner?”  “Well, I could buy some stylish new clothes and bathing suits.  I would have more energy. I would feel more confident.”  There are some great motivational rewards here.  But which is the stronger pleasure now?  That is the motivation for the habit change.  The mind is interesting that way.  You won’t be able to pull out the old habit without replacing it with a new and perhaps better alternative. You can’t just pull the old habit out and leave a “VOID” there. It takes effort to recognize and come up with a suitable and better alternative.  When you move out of your old comfort zone you will need to create a new comfort zone.  Failure to do that will result in continual stress and that will pull you back into your old habit. 

Here is the reason why goal setting does not result in goal achievement.  People may set goals and they may even write them down.  But sometimes nothing happens.  This is because they fail to break old habits and act because the reward was not sufficient to break the old harmful habit and credit a new one?  Make sure that the reward motivates!

Become Successful 

Finally, divide your goals into bite size action steps.  You can’t eat an elephant in one sitting.  Action steps are relatively simple tasks—a sustainable diet, exercise, a telephone call, an appointment set, a letter written.  These relatively simple tasks add up to the accomplishment of something more significant.  That will be the achievement of your long-term goal. 

Could you benefit from having a coach to help you replace those bad habits with productive ones?

Contact us to learn more

or call 914-953-4458.


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Guest Thursday, 25 April 2019


Grant has worked with us at MAS to provide expert strategic planning knowledge and direction, effective goal setting and team development. I highly recommend his services to anyone who is looking to grow, organize or even redefine their business growth goals. Marshall that he had the greatest sales increase in 2012 30%

December 6, 2012, ~ Lisa Schmid and Marshall Marinace



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