Welcome to Perfomance Development Strategies.



We partner with our clients to help them determine where they want to go and what results they want to achieve.  Then we help you develop the action plan to make it happen.  We help our clients develop and manage strategic, cultural, and structural changes within their organizations. By working together, we can provide personalized processes and support materials that help turn goals into reality. We help organizations align their plan, people, and systems in order to gain a competitive edge.
We facilitate and coordinate programs to develop your company's human capital, focusing on attitude development, human relations, skill development, and goal setting.

 

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Customer Service and Customer Loyalty


The mastery of customer service can mean the difference between success and failure. The corporate trend of raising customer service is a business necessity. Customers are more willing to forgive a product failure than a service failure by a ratio of 5 to 1. If customer retention is important, then improving customer service must be the tactic. Unfortunately in many companies, the customer has become a low priority. When people are not treated according to their expectation, they will take their business elsewhere. What’s more, they relay their bad experience to ten or more other people. The question then becomes not whether to improve your companies service standard, but how?

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What is
coaching? Is it right for you?

Have you ever felt like you are navigating through your professional life alone? If you are like most executives and small business owners the answer is yes. In a corporation, the higher up the ladder you go the harder it is to find someone to discuss dreams, goals, actions, and success strategy. This is also true of the small business owner. Having a coach is like having a needed connection that cannot be made with others. For example:

Your spouse may listen but the dynamics of marriage relationship may cloud perspective and objectivity.

Your friends want to be helpful but they don’t have the training to identify real issues and they don’t have the time commitment.

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PD Strategies Blog

Performance and Development Strategies Blog is the informational place to get timely and purposeful articles on the issues that concern you most.

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STOP WORRYING ABOUT YOUR WEAKNESSES. LEVERAGE YOUR STRENGTHS

Posted by on in Competencies and Strengths
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Would you like to reach your true potential? Then do something that may sound counterproductive. Stop worrying about your weaknesses. Although it is foolish to try to improve your weakness you have been told the opposite since you were in grade school. Even if you attempt correct your weaknesses you will never be fully satisfied, and you will be in a constant state of stress. But isn’t that what many of us try to do?   When your child comes home from school with his or her report card and it shows, for example, an A in math, B’s in history and science, and a C in English, what is your response?

That’s right. Most people will talk to their child about raising the grade in English. But what if your child might have a real talent in math? He or she might become a great math genius. But it might never be realized because time was spent dwelling on weakness rather than leveraging strengths.

To put it another way, we have talents and non-talents. We can create strengths by leveraging our talents. When we spend time doing this, we are insuring our success and we are relaxed and enjoy what we are doing. We create our weaknesses by depending on non-talents. Here is an example.

Let’s say that you have a non-talent for writing reports, attention to detail, and perfection. You would rather be working with people. If your role requires you to work with details, you are going to struggle. If you are the business owner you would do better to hire someone to take care of those details. If you have a talent for big picture 30 thousand foot strategic thinking, where you plan and organize you will be infinitely more successful in your job or your business if you leverage that talent to maximize results. Do you know what your talents are?

One way to make sure that you are leveraging your talents is by taking a personal assessment tool. But whether you do this or not you will see great improvement in performance and satisfaction by understanding your attitudes, your behaviors, and, in short, your genius. This awareness will also allow you to better understand how people see you and help you improve your relationships and dealings with others. As you achieve a better understanding of your strengths, it is important to realize that no matter how developed you are in these areas, there is always room for improvement. Further developing your strengths, and using them more often, will make them even more valuable and help you be more successful.

Successful Business

So, first, identify your strengths and then work to strengthen and make them more valuable. You will achieve better outcomes, experience more enjoyment, and achieve more success.

Would you like to learn to leverage your strengths?

Contact us to learn more

or call 914-953-4458.

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Guest Saturday, 25 May 2019

Testimonial


Grant has worked with us at MAS to provide expert strategic planning knowledge and direction, effective goal setting and team development. I highly recommend his services to anyone who is looking to grow, organize or even redefine their business growth goals. Marshall that he had the greatest sales increase in 2012 30%

December 6, 2012, ~ Lisa Schmid and Marshall Marinace

 


 

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