Welcome to Perfomance Development Strategies.



We partner with our clients to help them determine where they want to go and what results they want to achieve.  Then we help you develop the action plan to make it happen.  We help our clients develop and manage strategic, cultural, and structural changes within their organizations. By working together, we can provide personalized processes and support materials that help turn goals into reality. We help organizations align their plan, people, and systems in order to gain a competitive edge.
We facilitate and coordinate programs to develop your company's human capital, focusing on attitude development, human relations, skill development, and goal setting.

 

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Customer Service and Customer Loyalty


The mastery of customer service can mean the difference between success and failure. The corporate trend of raising customer service is a business necessity. Customers are more willing to forgive a product failure than a service failure by a ratio of 5 to 1. If customer retention is important, then improving customer service must be the tactic. Unfortunately in many companies, the customer has become a low priority. When people are not treated according to their expectation, they will take their business elsewhere. What’s more, they relay their bad experience to ten or more other people. The question then becomes not whether to improve your companies service standard, but how?

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What is
coaching? Is it right for you?

Have you ever felt like you are navigating through your professional life alone? If you are like most executives and small business owners the answer is yes. In a corporation, the higher up the ladder you go the harder it is to find someone to discuss dreams, goals, actions, and success strategy. This is also true of the small business owner. Having a coach is like having a needed connection that cannot be made with others. For example:

Your spouse may listen but the dynamics of marriage relationship may cloud perspective and objectivity.

Your friends want to be helpful but they don’t have the training to identify real issues and they don’t have the time commitment.

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PD Strategies Blog

Performance and Development Strategies Blog is the informational place to get timely and purposeful articles on the issues that concern you most.

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WHAT IS THE FUTURE OF YOUR FAMILY BUSINESS?

Posted by on in Strategic Leadership
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Many small businesses are family owned businesses. Suppose you started your business years ago and you have built a profitable business for you and your family. Your children are now working in the business. What will happen when you exit? Many parents do not have a plan in place for when they exit the business.

There are number of steps that should be taken to prepare. These include legal, financial, and preparing the next generation to take over if they want to work in the business. In the first two areas you should work with an attorney and financial planner who understands tax laws. This is particularly important if you have other children who will not be working in the business.

Now whether you seek succession of your business to your children or whether you seek to exit through sale you need to develop a strategic business plan. Your plan will need organizational vision, values, and mission.

If your business has no vision, then it has no future. How do you see your business five to ten years from now? What business are you really in? Who are your real customers? If you know the answer to these questions and you include it in your vision you have taken an essential first step. You should then be clear on your values. Core values are vitally important to customers and employees. Next, you should follow through with goals and action plan for achieving those goals.

Your business plan should be clear cut and convincing to an outside party. This could include banks and other strategic partners. Ask yourself how you would fare if you had to present your business plan to Shark Tank.

You also need to develop your children for leadership roles. You are mistaken if you think that they will grow into it or that they will work it out themselves when the time comes. Put a leadership development process in place now. This process should include on the job challenging assignments as well as formal development. Such process will help you and them to discover their strengths and weaknesses and develop their skills. It will also help in the mutual discovery of who fits into what role. Remember, you need one president and CEO. A pre-conceived notion of who that would be may lead to disappointment or failure if a leadership process is not developed beforehand.

businessuccess

Many people spend more time planning a two-week vacation than they do the future of their business. You spent your career building your business. Make sure that it carries on as you intended.

Are you ready for help in developing a strategic plan for your business?

Or

Are you a Westchester Business that qualifies for a special program for entrepreneurs?

Contact us to learn more

or call 914-953-4458.

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Guest Saturday, 15 June 2019

Testimonial


Grant has worked with us at MAS to provide expert strategic planning knowledge and direction, effective goal setting and team development. I highly recommend his services to anyone who is looking to grow, organize or even redefine their business growth goals. Marshall that he had the greatest sales increase in 2012 30%

December 6, 2012, ~ Lisa Schmid and Marshall Marinace

 


 

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