Welcome to Perfomance Development Strategies.



We partner with our clients to help them determine where they want to go and what results they want to achieve.  Then we help you develop the action plan to make it happen.  We help our clients develop and manage strategic, cultural, and structural changes within their organizations. By working together, we can provide personalized processes and support materials that help turn goals into reality. We help organizations align their plan, people, and systems in order to gain a competitive edge.
We facilitate and coordinate programs to develop your company's human capital, focusing on attitude development, human relations, skill development, and goal setting.

 

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Customer Service and Customer Loyalty


The mastery of customer service can mean the difference between success and failure. The corporate trend of raising customer service is a business necessity. Customers are more willing to forgive a product failure than a service failure by a ratio of 5 to 1. If customer retention is important, then improving customer service must be the tactic. Unfortunately in many companies, the customer has become a low priority. When people are not treated according to their expectation, they will take their business elsewhere. What’s more, they relay their bad experience to ten or more other people. The question then becomes not whether to improve your companies service standard, but how?

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What is
coaching? Is it right for you?

Have you ever felt like you are navigating through your professional life alone? If you are like most executives and small business owners the answer is yes. In a corporation, the higher up the ladder you go the harder it is to find someone to discuss dreams, goals, actions, and success strategy. This is also true of the small business owner. Having a coach is like having a needed connection that cannot be made with others. For example:

Your spouse may listen but the dynamics of marriage relationship may cloud perspective and objectivity.

Your friends want to be helpful but they don’t have the training to identify real issues and they don’t have the time commitment.

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PD Strategies Blog

Performance and Development Strategies Blog is the informational place to get timely and purposeful articles on the issues that concern you most.

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YOUR LIMITS ARE ONLY THOSE YOU PLACE ON YOURSELF

Posted by on in Attitudes and Behaviors
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Most people looking at obstacles standing in their way fail to see the obstacles they create for themselves. The biggest obstacle is one’s under valuation of their own potential. This leads to second guessing and ultimately procrastination. Procrastination is something that we all must confront and deal with from time to time. It's only natural to procrastinate at times, but the way you deal with your procrastination patterns will determine what effects procrastination has on your life.

Why is it that so many people start out with good intentions to achieve a goal but never achieve that goal? When you procrastinate you simply fail to act on the very things you know will bring you the rewards that you desire. You know you want the rewards and know you must act but you hold off, make excuses and, in short, procrastinate.

Procrastination can be caused by a fear—a fear of failure or the fear of stepping outside your comfort zone. You will certainly have to do things that will make you uncomfortable. Your subconscious mind might react by "protecting" you. In the short-term the effects may be reassurance and comfort but there will be long term negative consequences.

You rarely seize opportunity and achieve results by waiting for it to come to you. When you set out to get what you want most, you may expose yourself to discomfort but you will also find opportunity. It's never a case of whether you have opportunities but rather whether you are noticing the opportunities? But even more importantly, are you using the opportunities or are you procrastinating? One thing is for certain: when procrastination becomes a habit, you won't even notice all the opportunities on your doorstep. You will live your life in distraction, constantly looking for short term "pleasures" to avoid the real challenges that will cause you to reap the real results. You will always "turn a blind eye" to the real opportunities. Those who succeed are rarely the people with the most splendid opportunities. They are the people who saw an opportunity where no one else saw it, and then they acted to realize it.

Attitudes

Out of all the negative effects of procrastination and indecision, the failure to spot and act on opportunity is probably the saddest. So many people with so much talent fail to live up to their true potential because of procrastination. The rewards you reap from life will be either a direct or an indirect result of your actions or your inactions. Not only will procrastination prevent you from reaping the rewards, but your inaction will prevent you from even being exposed to opportunity. Opportunity is knocking, but you must take action and at least open the door. Don't let the effects of procrastination stand between what you are and what you can become. Procrastination is a self-limiting obstacle.   Sweep it out of the way and just do it! It will open new opportunities.

Would like to begin to take positive action now?

Contact us to learn more or call 914-953-4458.

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Guest Tuesday, 21 August 2018

Testimonial


Grant has worked with us at MAS to provide expert strategic planning knowledge and direction, effective goal setting and team development. I highly recommend his services to anyone who is looking to grow, organize or even redefine their business growth goals. Marshall that he had the greatest sales increase in 2012 30%

December 6, 2012, ~ Lisa Schmid and Marshall Marinace

 


 

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