No one likes to be sold. The recipient or the buyer who has been sold has the feeling that someone just did something to him or her. Many times, people who feel as if they have been sold have buyer’s remorse. On the other hand, people sure do love to buy. Moreover, surveys have should that people’s perception of salespeople range from necessary to swarmy. Just about all of us are in sales in some form and we certainly don’t want to be seen that way. So, let’s move from the sales side and help our client buy. In effect, be the assistant buyer.
What is your perception of your doctor when you have a problem or a pain? If you are going because of stress, anxiety, or pain you are looking for the doctor to diagnose and solve your pain. What is different here?
If you visit your doctor because you have a pain in your back the doctor does a complete examination and asks you many questions including, “Where does it Hurt? How long has it hurt? What activity were you doing?” and so on. He or she may then suggest some of the possible causes such as a torn tendon. Then he or she asks if you have experienced unusual activity that might be related to your pain. The doctor is helping you discover the root cause of your pain so that you will understand the need for a prescribed treatment. No surprise. These were your expectations when you came in. You did not expect her to greet you at the door and say, “You are in luck today because we are running a special on back surgery. Get one back surgery now and get 50% off on a future knee replacement.”
Now Persuading people to buy from you is no different. You are assisting people with solving their needs. Doesn’t it make sense then to assist the client with the buying decision rather than selling them something? You will be more successful in the role of assistant buyer.
In the past salespeople were taught to concentrate on making the sale and closing the sale. Since today’s buyers are no longer willing to be sold do you wonder why you experience resistance when you use this method? Instead of being the salesperson you should become the assistant buyer. You are assisting your prospect in determining her wants and needs and, only then, are you offering solutions. Ask questions like a doctor diagnosing their needs.
Listen to your prospect’s wants and needs. Then ask some REWARD questions. For example, how will this new computer system improve your department’s “on time” performance? How will on time performance of your department affect the company’s overall performance? How will that affect you and your role with the company? Next ask some CONSEQUENCE questions. For example, what will happen to your department’s performance if you don’t upgrade the computer system? Will that affect company performance? What problems might you have explaining poor performance to management?
By alternating questions, you are assisting your prospect in diagnosing pain and deciding on the right solution. Congratulations. You are an assistant buyer.
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