Are you getting ready to reopen your business? What will be your new realities? Things have changed in the business world where we operate. If you lead the business, you have ideas and plans about what to do next. What about your employees? They certainly have opinions and have been exposed to so much information. You are your team certainly want to get back to work. But while you all want to hit the ground running are you are understanding what to do next. In other words, are you and your team on the same page?
If you really want to improve your organization you will want to learn the good, the bad, and the ugly. If you cannot handle the truth you won’t have an opportunity to make things better. With all the changes you will want to have an organizational assessment of your business. There are highly effective assessment instruments available to generate a fact-based picture of organizational performance. However, it is important to have a mutual understanding of the process first. So, before I begin the process, I want to make sure that it will have a meaningful impact. I will ask the following questions:
Will you be open to sharing the results with your organization? And if so, as part of the process I will offer to facilitate the debriefing with the staff.
Will you and your leadership team be willing and able to deal with the facts no matter how inconvenient and unpleasant they may end up being? This is key if you want improvement. When roadblocks are identified sometimes the finger points back to leadership. This is where the facts become inconvenient. Leadership, after all, is responsible for organizational performance. Do you really know how the people in your organization perceive their leadership?
If you assume that leadership wants to move forward and make changes then leadership must agree on two things—where you want to go and where you are now. If you do not know these two, or if it is not totally clear, then your attempts to make improvement will result in wasted time and disappointment.
Since the role of leadership is to create results through people then it stands to reason that developing relationship built on trust and shared values is necessary to have positive results. Be honest and get the facts.
Are you and the people in your organization on the same page? How do you know? Do you think your team is motivated if they don’t know where you are going? But when they do understand your strategic direction, tactical measures will be executed more effectively and efficiently.
We use an evaluation survey which compares company performance in critical areas against benchmarks. One such survey, D.I.AL.O.G. is based on a highly influential set of criteria developed by Malcolm Baldrige Organization which benchmarks organizational excellence. Being measured against this standard presents an opportunity. If you are willing, you can close the gaps resulting in quantum leaps of success in your organization.
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