Every now and then I ask the question, “How many people work at your company?” It is only about one third replied one executive. While that was meant to be a wise crack, the Gallup organization learned that the statement is accurate. Here is why you should be concerned. The best way to illustrate the cost employee disengagement is with this story. I recently did a similar survey for an organization. This organization provides onsite catering and event services. Their requirements for success are a providing good service, great food, consistency, and a great guest experience. The ownership was struggling to get more business but having a hard time providing good service to existing customers. Here is why. For starters, owners disagreed on the operation of the business. Because of this, some key employees chose to align with one owner over the other. The managers complained about lack of leadership and...
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