PD Strategies Blog

PD Strategies Blog

Performance and Development Strategies Blog is the informational place to get timely and purposeful articles on the issues that concern you most.

ARE YOU AFRAID TO LET GO?

StressedOwner
Are you afraid to let go and is this hurting your business growth? Why do you want to be a control freak when there is a much easier and more productive way? This problem could have had its roots in the founding of the business when owners and principals must be very involved in the product or service. The owner must spend most of the time working in the business to make sure that the product or service gets out, the money gets collected, and the bills get paid. That is very important for business survival. There comes a time when the business grows, and one person can’t get it all done. Now you, the owner, hire someone. You are at the pinnacle of a growing business. At this point you are now not only the owner but also a manager. But beware! You hire an employee but continue to stay...
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ALL SIZZLE AND NO STEAK

ALL SIZZLE AND NO STEAK
Is your leadership all sizzle and no steak? Are you talking the talk but not walking the walk? Your style and your methods, and intent may be great, but the real beef is in the final RESULTS. Therefore, why not start off by defining the desired outcome and the desired results and go from there. This common sense leadership style is called the Result-Based Model of Leadership. Here is how you can create the desired results with your team. Make the organizational vision clear and inspiring. Now set objectives (your mission) that supports your vision for your organization. Next, break those objectives down into “goal categories” such as “sales”, “marketing”, “operations”, “people development”, or “customer loyalty.” Now, align your people and your processes so that virtually everything that happens in your organization works purposefully toward achieving the results outlined in your vision. I have found, in working with my Westchester County...
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LEADERSHIP IS INSPIRING RATHER THAN CONTROLLING

LEADERSHIP IS INSPIRING RATHER THAN CONTROLLING
Do you ever wonder what make people want to follow a leader into danger? Consider some of the comments of two American military leaders. "Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity." -- Gen. George S. Patton "Leadership is the art of getting someone else to do something you want done because he wants to do it."                -- President Dwight D. Eisenhower The leadership in the US Armed forces inspires and demands that each person does his or her very best. To be sure the circumstances are much different in the Army than they are in an organization. However, good Leadership is knowing the difference of situations as how that motivates people. A great leader does understand what motivates people. If you wish to lead your own team you should understand that as well. A good leader knows...
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WHEN DO YOU BECOME INCOMPETENT?

WHEN DO YOU BECOME INCOMPETENT?
You may have heard of The Peter Principle. Lawrence Peter’s book by this name argues that, in a hierarchy people tend to be promoted to the level of their incompetence. He noted that although this is not planned it is the unintended consequence. You get a promotion usually because you performed well in a previous job. Some very important reasons exist for doing this. Rewards encourage engagement and increased performance. However, companies make a flawed assumption that employees who do well in a previous job will continually do well in increasingly more difficult jobs. Inevitably, according to the Peter Principle, the person ends up being promoted to a job where they are no longer competent. This is referred to as their "level of incompetence". The employee has no chance of further promotion, thus reaching his or her career's ceiling in an organization. We can see examples of The Peter Principle in...
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IF THE TEAM IS NOT GETTING IT DONE START LOOKING IN THE MIRROR

IF THE TEAM IS NOT GETTING IT DONE START LOOKING IN THE MIRROR
A leader needs to navigate the team in the same way a captain navigates a ship. As a leader your role is to navigate your organization or your team through the uncertainties. The good and necessary management skills such as planning, directing and controlling are important but you will fail if you do not display inspirational leadership. The reason that a group of employees is not achieving desired outcomes is usually traced back to the leadership. That’s right. If all of the students fail the exam, then the fault lies with the teaching. Like students and teacher, you and your staff may not be on the same page. Management and Leadership are both important but there is a difference between the two. A good manager has proper control of systems and procedures and a good leader will inspire action and model behavior. We can help people follow our leadership by creating...
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DON’T SET UP YOUR NEW MANAGER TO FAIL

DON’T SET UP YOUR NEW MANAGER TO FAIL
Many great individual performers are rightfully promoted to manager. But you need to understand that there is a difference between being a great performer and leading a team of great performers. In fact, a great leader does not have to be the best performer or know the individual jobs at all. That might be hard for a newly promoted manager to understand. After all if you are a newly appointed manager who had mastered the individual roles of your department you feel that knowledge makes you a better manager. Not so. The qualities that made you a star performer are not the same qualities that will make you an effective leader. Here are leadership philosophies from two well-known management consultants. “Leadership is lifting a person’s vision to high sights, the raising of a person’s performance to a higher standard, the building of a personality beyond its normal limitations.” —Peter Drucker “The...
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EMPLOYEES WON’T TAKE OWNERSHIP UNLESS YOU LET GO

EMPLOYEES WON’T TAKE OWNERSHIP UNLESS YOU LET GO
HD We can’t seem to find anyone who wants to work. How many times have you heard that or maybe said that yourself?   Or you may have heard, “Unless I tell them what to do nothing gets done. I can’t trust them to do it themselves.” When I recently heard this I asked the owner to give me an example.   “Well,” he said, “I have given them detailed directions of exactly what I want done and they don’t do it the way I told them.” “Wait a minute,” I said, “Didn’t you just say that you wanted them to take ownership?”   If you want employees to take ownership you must empower them to make decisions as to the best way to get things done. If this is a source of frustration to you, here are two questions that you need to ask yourself. First of all, have you provided her...
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TRANSFORMATIONAL COACHING CAN LEVERAGE THE STRENTHS OF YOUR TEAM

TRANSFORMATIONAL COACHING CAN LEVERAGE THE STRENTHS OF YOUR TEAM
“What we have here is a failure to communicate.” That line from the movie Cool Hand Luke highlights a fundamental problem. There are many times in our business and personal lives where we don’t achieve a desired result from directing, explaining, or urging action. I would like to concentrate here on the “ urging action .” Dwight Eisenhower said, “Leadership is getting people to do what YOU want them to do because THEY want to do it.” Let’s now use that quote and relate it to coaching. Coaching is not telling people what they need to do. On the contrary. It is helping them find the direction within themselves to solve a problem. Coaching is a process between a coach and a person being coached that helps the person being coached produce big results in their lives, careers, or business by deepening learning and improve performance and quality of life. The...
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HOW DO YOU MANAGE AND LEAD?

HOW DO YOU MANAGE AND LEAD?
If you were just appointed manager what is now your new responsibility? In the earlier times of business and industry the role of a manager was not that complex. The manager oversaw what employees did. People performed or were fired. This traditional boss is no longer effective and no longer welcome. Management today is more complex. There are really two parts: management and leadership. As manager you are responsible for the performance of your team, your business, or your company. In essence, the buck stops with you. That does not mean that you do everything yourself. It also does not mean that you offload your responsibility to your employees. It means that you get results with your people. That means that you must delegate with confidence. You must be confident because you can only delegate tasks and even authority but you can never delegate your responsibility. An effective manager must still...
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YOU CAN’T MOTIVATE ME

YOU CAN’T MOTIVATE ME
Someone else cannot motivate you. Motivation comes from within. However, that does not mean that help someone find his or her inner motivation. Only when you focus on the other person rather than what you won’t will you start to see results with other people. Start with yourself. And to be specific start with the WHY. Frankly, if you do not have the WHY the HOW will not matter. Motivation and goal achievement are interrelated. Knowing what motivates you is a key to achievement and knowing how to find motivation in others is a key to leadership. Dwight Eisenhower said that leadership is getting others to do what you want because THEY want to do it. Reach down and find that motivation and bring it to the surface. Find your passion. If you are not what you are passionate about start by doing a dream inventory. List every dream you have....
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DOES YOUR LEADERSHIP NAVIGATE OR CREATE ROADBLOCKS?

DOES YOUR LEADERSHIP NAVIGATE OR CREATE ROADBLOCKS?
Does your leadership lack inspiration, innovation, and the ability to adapt to change? As a leader your role is to navigate your organization or your team through the uncertainties. Sometimes the good and necessary management skills such as planning, directing and controlling create roadblocks because they are missing the inspirational leadership. The reason that a group of employees is not achieving desired outcomes is usually traced back to the leadership. That’s right. If all of the students fail the exam, then the fault lies with the teaching. Like students you and your staff may not be on the same page. You may be a great manager but you may fail as a leader. We can influence the process through which people recognize our leadership by creating an environment where people will join “the team” because they see the purpose. They understand the vision and the “big picture” as well as the...
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DO YOU HAVE THE POWER?

DO YOU HAVE THE POWER?
Have you ever looked in the mirror and asked, “Am I a person who inspires and encourages others?”   If the answer to that question is no, then you may not have the power to lead. You may have the management role with the authority but there is a difference between power and authority . As the owner or manager you have the authority by virtue of your role. However, your power is granted by those on your team or those you supervise. Have you noticed there are always certain people who are sought out or considered “go to” people. They may have no title at all and people seem to value their opinions and respect them. These are individuals who have been granted power by others by virtue of their leadership skills. How much power do you do you have? Why not find out. Ask your colleagues or employees to give...
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DELEGATE WITH CONFIDENCE

DELEGATE WITH CONFIDENCE
George S. Patton said, “Don't tell people how to do things, tell them what to do and let them surprise you with their results.” As a business leader you need to be in control of your business BUT you don’t need to be a control freak. Taking that route leads to being overwhelmed. As a sole entrepreneur you, of course, need to control everything but once you decide to grow being a control freak will hold you back. Once you hire employees your job becomes managing results of others rather than doing everything yourself. If you don’t do that effectively you will spend all of your time driving the fire truck and putting out fires. You’ll worry about how to do every detail but you will lose sight of the big picture. Why is this problematic? If you hire a new employee but continue to try to do everything without delegating,...
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WHY IS MORE POWERFUL THAN WHAT OR HOW

WHY IS MORE POWERFUL THAN WHAT OR HOW
Why do you really want to do this? That is one of the most powerful questions you can ask someone. Motivation to do something comes from within and it begins with a WHY. I was recently working with one of my Westchester County NY coaching clients on his business development. He was struggling with his growth and was having trouble getting his team on board. He was having a hard time accomplishing the objectives that we have worked on together in his plan. These were the goals that he had established in previous sessions. After failing to complete some of the tasks we had outlined from our previous meetings over several weeks, I asked him these questions, “Why did you set these goals and if was important why have you not begun to execute on what you set out to do?” He responded that that was a very good question. He...
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DISADVANTAGES OF BEING A MICRO MANAGER

DISADVANTAGES OF BEING A MICRO MANAGER
Some people feel that being a control freak or a micro manager is necessary when managing a project team where accuracy or compliance is required. I disagree. There is a much better way to get desired results and hold people accountable. Yes, you must have accuracy and compliance but you could stifle your company growth, have high turnover, and end up working way too many hours when you decide to micro manage. Let’s consider some actual examples. I have worked with a person owns a business that includes insurance and real estate. He has a dozen employees involved in the process of sales and contracts. Each person has a job title but not a job description. Things change quickly as does the mood of the owner. To make matters worse people are asked to do a task but then later the owner comes by and says, “stop doing that, I want...
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HAVING A GPS FOR YOUR CAREER

HAVING A GPS FOR YOUR CAREER
Today we use GPS devices everywhere. We have them in our car and on our phone. We use them to order a car on Uber or we use them to find a restaurant nearby. We have become more productive and less stressed because we have used this very simple tool to help us navigate. What is so remarkable about this instrument? First of all, it lets you know where you are now. Then you can decide where you want to go. The GPS then gives you step by step directions. How similar is this to your personal GPS; the one for your career, your business, and your personal life? Are you using a GPS for these critical areas of your life? Here is the place where we talk about goals. You have heard this over and over, “You need to set goals and you need to write them down.” But what...
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LEADING A HIGH PERFORMING WORK TEAM

LEADING A HIGH PERFORMING WORK TEAM
Building a high performing team is more about motivation and inspiration than it is about attaching blame. In order to have a high performing team you need to look in the mirror and ask, “Am I a person who inspires and encourages others?”   In other words what type of leader are you. If you are not sure why not ask the people around you to give you some guidance. And if you have employees make sure you ask them.   Ask them what they feel is your biggest leadership challenge and what you can do to improve it. Asking others for their opinions conveys respect, shows that you value their feedback and increases your credibility as a leader. Of course that’s assuming that you are open to the feedback and will actually commit to making changes. It’s easy for people to not feel comfortable giving you the total “honest” truth at first,...
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MOTIVATION IS NEEDED FOR GOAL ACHIEVEMENT

MOTIVATION IS NEEDED FOR GOAL ACHIEVEMENT
I believe that motivation is the primary force behind goal achievement. Motivation comes from within and that means that you cannot motivate another person. You can, however, help create a spark to ignite their inner fire. That inner fire will drive motivation. What about you? Do you have something burning inside you? Frankly, if you do not have the WHY the HOW will not matter. Motivation and goal achievement are interrelated. Knowing what motivates you is a key to achievement and knowing how to find motivation in others is a key to leadership . Dwight Eisenhower said that leadership is getting others to do what you want because THEY want to do it. Reach down and find that motivation and bring it to the surface. What is your passion? If you are not sure why not start by doing a dream inventory. List every dream you have. How many did you...
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GENERATIONAL DIFFERENCES NEED TO BE ADDRESSED IN THE WORKPLACE

GENERATIONAL DIFFERENCES NEED TO BE ADDRESSED IN THE WORKPLACE
Can you really get employees from different generations work together? Yes you can bridge the workplace generation gap.  As I work with client organizations I constantly hear voices of frustratio n. It could involve a catering manager who says “The kids today don’t want to work. I can’t get any good help.” It might be a manager of a team of professionals complaining about the unwillingness of the younger members to work endless hours. Or it can be frustration from an employee who feels he or she can’t compete with the new workers and the new technology. Really, this is nothing new. In fact it goes back to ancient Greece when Aristotle said, “The young people would always rather do noble deeds than useful ones: Their lives are regulated more by moral feeling than by reasoning.” Baby Boomers were born between 1946 and 1964. They were associated with many of the...
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WHAT IS YOUR LEADERSHIP STYLE?

WHAT IS YOUR LEADERSHIP STYLE?
The most common question a new manager is asked by direct reports is, “What is your leadership style?” And of course the answer is always, “I am participative.” Or, “I have an open door.” Rarely does anyone define what they mean by that. For that reason and others the failure rate of managers is higher than for individual performers. Today I had the opportunity to be part of a group invited to listen to Ken Blanchard discussing building trust, creating positive work cultures, customer loyalty, leadership and organizational change. Ken reinforces some of the values and beliefs that been proven to create positive corporate cultures. You have it wrong if you consider yourself a leader because you have been placed in charge. On the other hand a person with no direct reports can be a very effective leader. The reason that is so is that you need to learn how to...
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