PD Strategies Blog

PD Strategies Blog

Performance and Development Strategies Blog is the informational place to get timely and purposeful articles on the issues that concern you most.

YOUR VISION AND YOUR VALUES ARE THE COMPASS FOR YOUR BUSINESS

YOUR VISION AND YOUR VALUES ARE THE COMPASS FOR YOUR BUSINESS
  Many people start a business and develop a plan to market and sell their product and service.  But if that is all they have, in my opinion, two key ingredients are missing--vision and values.   Surprisingly, many businesses can not say why they are in business nor can they articulate their basic business foundation and founding principles.  Why you are running the business is more important than how you run it.  If you find that statement hard to believe then read on. Any successful business needs to have vision—that is what the business will look like when it is successful.  Your vision is your dream and as Walt Disney said, you have to have a dream if you want to have a dream to come true.  Of perhaps greater importance are your values.  These are you ideals you live by.  These are your non negotiables.  If you know why you...
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UNDER PROMISE AND OVER DELIVER - KEYS TO GREAT CUSTOMER SERVICE

UNDER PROMISE AND OVER DELIVER - KEYS TO GREAT CUSTOMER SERVICE
Regardless of what we sell we are all really in a service business.  People do not buy what we sell.  They buy us.  If they truly buy you then they are a loyal customer.  Nothing is more important to a business than a loyal customer.  You can be making a lot of sales and have a good income but you will not have that for long if you don’t have loyal customers. What is the best way to have a steady stream of loyal customers?   Under promise and over deliver.  Exceed your customers' expectations.   Here is an experience that I just had. Due to a spike in temperature in the Northeast this week my central AC was working overtime.  I realized on Thursday evening that the system was not cooling.  I called the after-hours number at my HVAC provider.  The person at the other end told me that the service...
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LEADERSHIP IS TELLING PEOPLE WHAT TO DO BUT NOT HOW TO DO IT

LEADERSHIP IS TELLING PEOPLE WHAT TO DO BUT NOT HOW TO DO IT
"Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity."  -- Gen. George S. Patton "Lead me, follow me, or get out of my way."                 -- Gen. George S. Patton On this Memorial Day weekend we pay tribute to our fallen brave men and women in the armed forces.  It is also fitting to honor the great leadership lessons of our past military leaders.   It is not surprising to me that many great civilian leaders that I have known have received their leadership lessons in the US military.  The leadership in the US Armed forces inspires and demands that each person does his or her very best.  Now that doesn’t mean that everyone has to have a management style like Patten.  Those were his traits.  People with totally different traits such as Colon Powell or Norman Schwarzkopf were equally effective...
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IS BEING IN CONTROL PREVENTING YOUR BUSINESS GROWTH?

IS BEING IN CONTROL PREVENTING YOUR BUSINESS GROWTH?
Any smart business owner knows that a business must have adequate controls.  But is being in control preventing your business growth?  Being controlling can prevent your business from growing.  Why are owners so controlling?  The reason is that most businesses are started by people who are very involved in the product or service.  That is natural.  The owner has to spend a lot of time working in the business to make sure that the product or service gets out, the money gets collected, and the bills get paid.  That is very important for business survival.  Here is a problem that comes up all too often.  A business owner or agency owner spends most of his or her time working IN the business and virtually no time working ON the business. Why is this problematic?  When you start your business you need to do everything or it does not get done. Sometimes...
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MOTIVATION AND GOAL ACHIEVEMENT

MOTIVATION AND GOAL ACHIEVEMENT
Everyone is always talking about setting a goal and writing it down.  We hear that all the time.  So why isn’t everyone that espouses this doing great?  In fact, why do very few New Year’s resolutions go unfulfilled?  “WHY” is indeed the operating question. I ask people I coach this question all the time, “Why do want to do this?”  Frankly, if you do not have the WHY the HOW will not matter.  Motivation and goal achievement are interrelated.  Notice that I did not say goal setting but rather achievement.  You can’t motivate yourself or motivate others.  You need instead to reach down and find that motivation and bring it to the surface. What is your passion?  If you are not sure why not start by doing a dream inventory.  List every dream you have.  How many did you list?  Keep going until you have 50.  Which ones are most important? ...
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