PD Strategies Blog

PD Strategies Blog

Performance and Development Strategies Blog is the informational place to get timely and purposeful articles on the issues that concern you most.

ARE YOU AND YOUR STAFF ON THE SAME PAGE?

ARE YOU AND YOUR STAFF ON THE SAME PAGE?
Do you ever wonder why you are taking a course of action, asking your staff to follow then turning and finding no one there?  The reason for this could be that you and your staff are not on the same page?  While that is personally frustrating how much money is that costing you? You can change that.  Here’s how.  Become a focused leader who empowers engaged employees who in turn create loyal customers leading to growth and success.  Let’s start with the focused leader.  You may be the owner, the manager, or CEO but that does not mean you are seen as the leader.  You appoint yourself CEO but your team will follow you if you are the leader.   As managers we can influence the process through which people recognize our leadership by creating an environment where people will join “the team” because they see the purpose of what they are...
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LEVERAGE THE STRENGHS OF YOUR TEAM AND WATCH PERFORMANCE SOAR

LEVERAGE THE STRENGHS OF YOUR TEAM AND WATCH PERFORMANCE SOAR
Developing a high performing team certainly does require clear cut vision and values.  In fact, I discussed this very thing in last week’s blog.  Next, you need to inspire those on the team to do their very best.  You start, of course, by getting the right people in the right jobs.  This includes not just testing skills and knowledge but also examining attitudes and behaviors.  You now have the right people.  Now what? Help your team use their strengths to push their performance to new levels.  Unfortunately, many of us spend time trying to correct weaknesses.  I have told this story before but it is a great illustration of what happens: How many of you are parents?  When your child comes home from school with his or her report card and it shows, for example, an A in math, B’s in history and science, and a C in English, What is...
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YOUR VISION AND YOUR VALUES ARE THE COMPASS FOR YOUR BUSINESS

YOUR VISION AND YOUR VALUES ARE THE COMPASS FOR YOUR BUSINESS
  Many people start a business and develop a plan to market and sell their product and service.  But if that is all they have, in my opinion, two key ingredients are missing--vision and values.  Surprisingly, many businesses can not say why they are in business nor can they articulate their basic business foundation and founding principles.  Why you are running the business is more important than how you run it.  If you find that statement hard to believe then read on. Any successful business needs to have vision—that is what the business will look like when it is successful.  Your vision is your dream and as Walt Disney said, you have to have a dream if you want to have a dream to come true.  Of perhaps greater importance are your values.  These are you ideals you live by.  These are your non negotiables.  If you know why you are...
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UNDER PROMISE AND OVER DELIVER - KEYS TO GREAT CUSTOMER SERVICE

UNDER PROMISE AND OVER DELIVER - KEYS TO GREAT CUSTOMER SERVICE
Regardless of what we sell we are all really in a service business.  People do not buy what we sell.  They buy us.  If they truly buy you then they are a loyal customer.  Nothing is more important to a business than a loyal customer.  You can be making a lot of sales and have a good income but you will not have that for long if you don’t have loyal customers. What is the best way to have a steady stream of loyal customers?   Under promise and over deliver.  Exceed your customers' expectations.  Here is an experience that I just had. Due to a spike in temperature in the Northeast this week my central AC was working overtime.  I realized on Thursday evening that the system was not cooling.  I called the after-hours number at my HVAC provider.  The person at the other end told me that the service team...
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LEADERSHIP IS TELLING PEOPLE WHAT TO DO BUT NOT HOW TO DO IT

LEADERSHIP IS TELLING PEOPLE WHAT TO DO BUT NOT HOW TO DO IT
"Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity."  -- Gen. George S. Patton "Lead me, follow me, or get out of my way."                 -- Gen. George S. Patton On this Memorial Day weekend we pay tribute to our fallen brave men and women in the armed forces.  It is also fitting to honor the great leadership lessons of our past military leaders.   It is not surprising to me that many great civilian leaders that I have known have received their leadership lessons in the US military.  The leadership in the US Armed forces inspires and demands that each person does his or her very best.  Now that doesn’t mean that everyone has to have a management style like Patten.  Those were his traits.  People with totally different traits such as Colon Powell or Norman Schwarzkopf were equally effective...
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IS BEING IN CONTROL PREVENTING YOUR BUSINESS GROWTH?

IS BEING IN CONTROL PREVENTING YOUR BUSINESS GROWTH?
Any smart business owner knows that a business must have adequate controls.  But is being in control preventing your business growth?  Being controlling can prevent your business from growing.  Why are owners so controlling?  The reason is that most businesses are started by people who are very involved in the product or service.  That is natural.  The owner has to spend a lot of time working in the business to make sure that the product or service gets out, the money gets collected, and the bills get paid.  That is very important for business survival.  Here is a problem that comes up all too often.  A business owner or agency owner spends most of his or her time working IN the business and virtually no time working ON the business. Why is this problematic?  When you start your business you need to do everything or it does not get done. Sometimes...
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MOTIVATION AND GOAL ACHIEVEMENT

MOTIVATION AND GOAL ACHIEVEMENT
Everyone is always talking about setting a goal and writing it down.  We hear that all the time.  So why isn’t everyone that espouses this doing great?  In fact, why do very few New Year’s resolutions go unfulfilled?  “WHY” is indeed the operating question. I ask people I coach this question all the time, “Why do want to do this?”  Frankly, if you do not have the WHY the HOW will not matter.  Motivation and goal achievement are interrelated.  Notice that I did not say goal setting but rather achievement.  You can’t motivate yourself or motivate others.  You need instead to reach down and find that motivation and bring it to the surface. What is your passion?  If you are not sure why not start by doing a dream inventory.  List every dream you have.  How many did you list?  Keep going until you have 50.  Which ones are most important? ...
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